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Auto Max USA

(327 reviews)
Visit Auto Max USA
Sales hours: 11:00am to 5:00pm
Service hours:
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Sales Service
Monday 9:00am–6:00pm 9:00am–5:00pm
Tuesday 9:00am–6:00pm 9:00am–5:00pm
Wednesday 9:00am–6:00pm 9:00am–5:00pm
Thursday 9:00am–6:00pm 9:00am–5:00pm
Friday 9:00am–6:00pm 9:00am–5:00pm
Saturday 9:00am–6:00pm Closed
Sunday 11:00am–5:00pm Closed
2023 consumer dealer award
View 5 awards
2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award

Reviews

(327 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Auto Max USA from DealerRater.

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Above and beyond

The guys at automax are without a doubt some of the best people to work with. Everyone there went well out if their way to make this deal happen and believe me it was no easy task. Even at the last minute when it was all about to fall through, these guys made sure to put my best interests and what would benefit me alot more than their own and make this happen. Could not be happier with my experience there.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

First new car

I am a resident of Seattle Wa, I heard of Rubin through a friend who also purchased a car from him. His great personality, patients and great customer service. When I meet Rubin he was kind, listened to me and didn't pressure me into any car. He took the time to help me find what was best for me. And really listened to everything I had to say. I am a proud owner of a new Ford Focus. Thank u Rubin for taking the time to help get the car that works for me. I highly recommend if u are looking to buy a new car Rubin is ur guy.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Love my car!

Great service even after the sale. Took car of a couple issues and gave me a loaner while the work was done. Later Jose took care of tinting my windows and arranged for me to get to and from work. All around great service and Jimmy was super helpful too.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Customer Service That Goes Above and Beyond

This morning I woke up to a flat tire and I was late getting my son to school and had an important seminar to get to. Frantically I called AUTO MAX USA because I had purchased my car from them and didn't know what to do. Ruben answered the phone. He doesn't know me, nor was he the salesman who had sold me my car but he dropped everything and drove to my house to help me. He jacked up my car, helped me air up my tires and did everything he could to help me... including give me quarters for an airing station! He didn't have to help me. There is nothing in it for him except my gratitude. He was well dressed, polite and kind and I just can't say enough about what he did to help me today! He went above and beyond! Auto Max USA is great and I totally recommend the customer service you will get from them and Ruben. I can tell he cares about people, so he won't steer you wrong! Thanks again Ruben! I got to my seminar on time!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Easiest buying experience

Great selection on the lot, lots of low mile vehicles available. Everyone was really nice and let me decide what worked best for my budget and for my family. I was able to send messages or call and get the same great service. My salesman Ruben allowed me to take my time and walked me through the process.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Amazing Service!

I recently went in to purchase a vehicle, and was rightly away welcomed in a very friendly, yet professional way by Ruben. He rignt showed me the vehicle I was interested in. We took it for a test drive and with in 30 mins, thw vehicle was purchassed!!!! This is the 4th vehicle my family has purchassed from Auto Max!!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Best car dealership ever

Mario was the best cars salesmen I've ever dealt with. Everyone there was so nice and helpful with getting me my new car. I'd definitely recommend this car dealership to anyone I know.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Great people and walked through every step of the way.

Good place to work with and service was outstanding. Would recommend Jimmy and the staff to anyone in need of a new vehicle, it's been a pleasure.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Excellent Service

I was shopping for a car for my teen daughter when we met Ruben @ Automax. He was helpful, patient & easy to work with. There was no pushing to make a sale, simply helping us find a car that works for our needs @ a reasonable price. I've hated shopping for cars previously but he made this a relaxing experience. Thanks Ruben! The Clark Family

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Excellent Customer Service

From the moment we got to Auto Max to see the trucks, a sales person came out to greet us in the HOT weather. Sales person and staff was courteous at Auto Max made us feel welcomed. I really liked that they made the purchase real smooth and all of our questions were answered.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.