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Kia of East Syracuse

(118 reviews)

Reviews

(118 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Great service

Everyone at this dealership is efficient, good-natured, and good communicators--from the service desk to the technicians and sales. When I bring in my 2011 Sportage for service, they remember me. This staff makes me feel like a valued customer. I certainly recommend (and have recommended) this dealership for their quality service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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2016 Kia Optima lease

Fast and comprehensive service to my Optima. Great prices and overall friendliness.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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OIL CHANGE APPOINTMENT

WORK WAS COMPLETED IN A TIMELY MANNER. WAITING AREA WAS COMFORTABLE AND CLEAN.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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2013 sorento

Service is always exceptional. I am very happy with this dealership. I have not always had a great experience with other local kia dealers.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Oil change

Excellent and friendly service. They told me the exact time of pick up and were very punctual. Waiting area was nice and clean.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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My experience at Kia of East Syracuse

Kia of East Syracuse was very responsive when I emailed my interest in the Sportage. I especially liked the indoor heated viewing area that housed the used cars. I was able to take my time looking over the SUV without freezing due to the inclement weather. I asked questions and received answers. I appreciated that. I really did not want to hear a lot of background talk. When I purchased the SUV I wasn't pressured into purchasing additional warranty coverage. The only negative comment I have is I wish we could have spent more time going over all the extras that came with the SUV. But that is on me.I went from a 2003 that only had cruise control on the steering wheel to a 2018 with all kinds of buttons. However, after I left, I felt I could call or go back to the dealer with any questions or concerns I may have with the Sportage. I would highly recommend Kia of East Syracuse.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Recall fixed

Quick, easy and so friendly. The staff was very impressive and made the experience pleasant and fast.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Experince

Issue couldn't be resolved at time of visit , hopefully next visit it will be solved

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 2.0
  • Overall facilities 4.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Great shopping experience and excellent service de

Great place to buy a car or have service done on your kia vehicle, very professional staff, friendly and good to deal with.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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2017 Kia Sportage

Completely satisfied! Oil change, tires rotated and Bobby helped me by getting the floor pad out as I had trouble removing it to vacuum. Thanks, Bobby! and thanks to the service people who did the oil and tires.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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