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Phil Long Ford of Chapel Hills

(756 reviews)
Visit Phil Long Ford of Chapel Hills
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
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Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–8:00pm 7:00am–4:00pm
Sunday Closed Closed
2017 consumer dealer award
View 1 awards
2017 consumer dealer award
New (877) 276-7885 (877) 276-7885
Used (866) 983-7307 (866) 983-7307
Service (888) 881-2557 (888) 881-2557

Reviews

(756 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Phil Long Ford of Chapel Hills from DealerRater.

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Corey is friendly and makes you feel at home!

Corey is friendly and makes you feel at home! Easy to talk with & knowledgeable. I’ll be sending more people his way for sure.

Rating breakdown (out of 5):
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  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

It's a nice place.

It's a nice place. I like the waiting area. Everyone was professional and very friendly!

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Great service and staff .

Great service and staff .. especially Corey . Would go again anytime and recommend for s great place

Rating breakdown (out of 5):
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  • Buying process
  • Quality of repair
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Unique and wonderful dealership with many options.

Unique and wonderful dealership with many options. Corey was pleased to work and I'd highly recommend.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

This was my first big car buying experience and it was

This was my first big car buying experience and it was the worst ever. 17 days after buying my "Ford approved" 2017 Hyundai Santa Fe the transmission completely failed. My car has been in the shop for 2 months and a week so far. Still waiting. I never once received a call from Liz from the Hyundai dealership telling me ANYTHING ever about my car. The only updates I get is if I call myself. I have made 3 car payments, got my plates and registration, and they could literally care less. The best part is Gabe, my salesman, is the son of the owners. I have called and texted him only to be outright ignored. I did actually get one phone call from Rebecca telling me that I had to return my loaner and get another one because the one I had, "was over on miles." Well duh! I've been without my car for almost 2 1/2 months!! I explained to Rebecca how upset and distraught I was. Her response? "I will have Nick call you and if anything I'll go over to Hyundai and check myself." Can we guess what Rebecca didn't do? Way to keep up with the complete disrespect and gross negligence to your customers! So a special thank you to Liz, Rebecca, and Gabe. You each have done an incredible job at ensuring that I literally had the worst car buying experience of my life. Please please go ANYWHERE else and spend your money. The Phil long name is NOT one you can trust. If I had the money to hire an attorney and get off this loan with them I would.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Timc, we’ve connected with the Hyundai store, and we expect the transmission for your 2017 Hyundai Santa Fe to arrive within the next week. Repairs will be completed shortly thereafter. We sincerely apologize for the extended delays caused by backordered parts, as well as any communication lapses along the way. We understand how inconvenient this situation has been, and we’re glad we could provide you with a loaner vehicle while yours is in the shop. Please know that we remain fully committed to ensuring your vehicle is repaired correctly and returned to you as soon as possible. Thank you for your patience, and if you have any further questions or concerns, don’t hesitate to reach out.

Gilbert was great to work with.

Gilbert was great to work with. We came from out of state to purchase my truck and he was upfront with us about any information we needed, quick to respond, even picked us up from the airport. Justin in Finance was also great helped us get an awesome rate and a great deal on a Service Contract. Thank you guys!!

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Lawrence was a great help getting us into our new

Lawrence was a great help getting us into our new vehicle. He was honest and didn’t try to over sale our budget. Delivery was great and we love love the vehicle he picked for us. The dealership as a whole was friendly, professional and over all out standing

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

It was a great experience.

It was a great experience. Lawrence worked hard to find me the perfect vehicle. He was polite and down to earth. I didn’t get the “crooked salesman” vibes from him at all. The sales managers and finance guys were polite and upfront about the process and the numbers.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Lawrence was an absolute pleasure to work with.

Lawrence was an absolute pleasure to work with. He takes your ideas and runs with them to make your dreams come true and get you the exact outcome you are seeking. All of the other staff was great also.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

The sales and finance experience was outstanding.

The sales and finance experience was outstanding. The business office has yet to get my trade payoff to my lender. It has been three weeks. I was told on the 19th it would be there and posted in the next three days. It's now the 23rd and payment has not been posted.

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 3.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.