Sands Kia

Dealership operator's like a scam. They ask you for your DL as soon as you arrive on their lot, (Do not give them your drivers license until you are ready to make a purchase, there is no reason they need to have it prior!) they are running your license without your permission! Trying to track information on you! One of the worst car buying experience I have ever had, we there are their prices seems to be lower than those at other Kia dealership (but the try to get you on the back-end)...Secure your financing on your own if you decide to buy there (better yet go to another Kia dealership)..After driving off their lot with my care, it was 2 months before they finally sent my loan papers to my financing choice (which was pre-approved) as they wanted to go thru their lender (they get some kind of kick-backs from them). I called the sales person, sales manager, finance manager, non would take or return my calls, finally I went down to the dealership to demand that they submit my loan papers to my bank, even my back called them repeatedly and could not get them to comply! This resulted into my temp tags expiring, etc.....I was told by one of their former employee (who I happen to run into later) that they were stalling my financing as they did not want my deal to go thru as A higher level manager felt they should have charge me more for the car. So do yourself a favor, don't go there! Go to Kia dealership in Peoria, (where I get my service now) they are very professional, the service is great...sometimes when you think you are getting a better price you are not....

I was very impressed with the wait time and service that I received. The staff is very polite and willing to go that extra mile for the customer's comfort and satifaction. I would recommend Sand's Kia for purchasing a new or pre-owned car or for any type of service.

Brought my 2014 Kia Sorento in to replace a tire that had a screw in it, no appointment necessary as I was in dire need to get it replaced and back on the road within a couple of hours. The tire was in their warehouse which was going to take longer than I needed so Kia loaned me a car for part of the day. I dealt with Jose Vega and his customer service was excellent, he was very friendly and courteous! I think most people want to be put at ease when they're inconvenienced which is why I will visit Kia Sands in the future to get my car serviced.

Thanks for putting the deal together for my dad. Top notch, fast no bull service..... They worked out the deal from 1800 miles away.Another happy Kia owner.... Thanks again Sands Kia.

I had a problem with the battery and had a booster start which made it possible to get to Sands Kia for service. I was greeted by a service rep without delay and explained my problem and was offered coffee and was made comfortable in the waiting area.The representative explained what would take place with my car and that the wait would be short. I received no surprises everything went as discribed and the repair was covered by the warrenty." Buy a Kia go to Sands"

I took my car into Sands Kia for a slow leak in my tire and they found a nail in it and patched it and refilled my tires with nitrogen,and I was on my way in less than 30 min..gret job!!! Nicholas Korines

When I brought My 2008 Rondo in for service I was more then a little uneasy to learn my regular service Manager of 10 years had left the area. To my very pleasant surprise, Todd not only preformed all the work I requested, he was able to do it very quickly and at the best price available. I was willing to drive the 28 miles for service before because of my service manager. I am happy to say I will continue to do so. Thank you Todd. Thank you Kia

My name is Karen Freund and I have a 2013 Kia Soul that I love. Stephen is always so friendly and willing to listen and help with any concerns. I never mind waiting for service because I'm always treated so well. One thing though I wish they kept the coffee going. It always seems to be out when I get there.

My husband had been misled by an advertisement (he didn't read the teeny, tiny small print) and he was interested in possibly buying a Kia. He had done some on-line investigation before we went to the dealership, where we were served by Justin Tolby who was the essence of patience, courtesy and kindness. Although my husband very soon realized that he almost certainly wasn't going to buy a car because of aforesaid cost confusion, Justin allowed us a test drive; explained the pricing; worked out what few rebates we would qualify for should we buy; valued our current vehicle and insisted on giving us a gift voucher although I felt we had not qualified receive one. He did his best to sell us a car in an acceptable fashion, was not obviously offended at us wasting his time and even called Mike (who seems to be his senior) to try to persuade us. Despite using hearing-aids, my husband does not hear well and can find personal interaction stressful. Justin made our experience totally un-stressful and I hope he meets better clients in the future! Please do not use our e-mail address to send promotional material.

I have purchased three vehicles from Sands Kia and have been very pleased with the cooperation and friendliness of the salesmen. I have had all three vehicles serviced only by Sands Kia because the service department is very good at figuring out what is wrong and not trying to get you to have more work done than is neccessary. I also work with Stephan Sanchez when he is there because he's very friendly and knows what he is doing. Overall I'm very pleased with the friendly atmosphere and good service at Sands KIa.