Reviews
Jerry Keith Surprise,Az Sept.6th 2013
Great service ,fast turn around time. Todd is great to work with, makes sure you are satisfied. Great waiting room. Everyone makes you feel you are important to them.A great place to do business. I will return. I did not buy my car there but do all of my service here.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for taking the time to write this great review. We are glad the members of our service team were able to help you while providing the high levels of customer service that are so important to all of us here at Sands Kia. We are grateful that you chose Sands Kia and hope that you will continue to make the same choice for any automotive needs or additional questions you may encounter in the future. Thank you for choosing Sands Kia and be sure to find us on Facebook and Twitter to get exclusive coupons and monthly specials. Sincerely, John Thomas General Manager jthomas@sandskia.com 623.474.3344
Garry(service writer) was extremely friendly and great to...
Garry(service writer) was extremely friendly and great to work with! Thanks Garry, you have changed my mind about service here at this dealership! Wait time for Lube and tire rotate was about normal for anywhere you can go. Everyone there at the dealer is very friendly. Thanks again!
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for leaving such a great review! We strive to provide our customers with the highest quality customer service and it puts a big smile on each and every one of our faces to hear that the team was able to do just that. We are always here to lend a helping hand so please do not hesitate to let us know if there is anything we can do for you. Thank you once again for choosing Sands Kia once again and giving us the chance to assist you with servicing your car and don’t forget to find us on Facebook and Twitter where you can check out our exclusive deals and monthly specials. Sincerely, John Thomas General Manager jthomas@sandskia.com 623.474.3344
When I bought my Sorrento in 2012 the staff was...
When I bought my Sorrento in 2012 the staff was fantastic. I have been to the service department several times for oil changes , tire rotations and I had my windows tinted. The service was outstanding. Recently I went in because my battery was weak. Sands Kia replaced my battery free of charge, no questions asked,and I was out of there in 45 minutes with a new battery and a clean car. We also never made an appointment and it was a holiday weekend. I am100 % satisfied with Sands Kia and I also have referred people who bought a car I love my Sorrento and I would definitely buy from them again. Sands Kia is perfection through & through !!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for leaving us such an excellent review! We are glad that you had such pleasing car-buying, as well as service experiences here at Sands Kia and we will make it our goal to ensure that you experience service at an even higher level whenever you might visit our dealership in the future. We thank you for choosing our dealership to help you and hope to see you again very soon. Don’t forget to find us on Facebook and Twitter to get access to our special offers and monthly coupons. Sincerely, John Thomas General Manager jthomas@sandskia.com 623.474.3344
loyal customer
We purchased our 2003 Sorento @ a different dealer, never was happy with them. It now has 230k miles so we will be visiting Sands today to see what they have. Looking for used this time around.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase
Thank you for leaving such a great review. Your satisfaction is our top priority so if there is anything else we can do to help, please do not hesitate to simply let us know and we'll be more than happy to help. Thank you for choosing Sands Kia and don't forget to find us on Facebook and Twitter where you can receive our exclusive deals and monthly service specials. Sincerely, John Thomas General Manager jthomas@sandskia.com 623.474.3344
LOVE MY KIA
GREAT CAR. GREAT SERVICE. STEVE IS THE BEST FOR SERVICE. THEY HAVE TAKEN CARE OF ME FOR YEARS.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for leaving us with this phenomenal review! We couldn't be happier to hear that you had such a wonderful experience at Sands Kia and that Steve and the service team went above and beyond to make this possible. We appreciate this opportunity to assist you and hope to see you again soon for another chance to help with any and all of your automotive needs. Thank you again for choosing Sands Kia and be sure to find us on Facebook and Twitter to get exclusive deals and service specials. Sincerely, John Thomas General Manager jthomas@sandskia.com 623.474.3344
This was a great team. After traveling to 9 other...
This was a great team. After traveling to 9 other dealerships over the course of a weekend, this is the one I came back to. Justin was willing to pull a price on a car even though it was after hours on a Saturday night! I came back the next day to check out the car I really liked because I was impressed with his willingness to help. The whole crew had amazing customer service skills - always polite, explained everything in detail, listened to my concerns, focused on my request, and NEVER pressured me to purchase a new vehicle, unlike the other 9 dealerships. They even negotiated a fair discount on the car. I will recommend them to everyone.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We would like to thank you for leaving us with this wonderful review, it truly means a lot to the entire team! It was our pleasure to get the chance to assist you during your car-buying experience and we look forward to getting the opportunity to do it again sometime down the road. We appreciate loyal customers such as yourself and will do whatever we possibly can to make sure you know that. Thank you very much for choosing Sands Kia and be sure to check out the exclusive deals and specials found on our Facebook and Twitter pages. Sincerely, John Thomas General Manager jthomas@sandskia.com 623.474.3344
Stephen has always been a great service adviser. He is...
Stephen has always been a great service adviser. He is the main reason we go to Sands Kia. He took great care of us at another dealership and when he moved to a new dealership we followed him. On our last service visit, he took pictures of the problem before the bad parts were removed from the vehicle. Then when we came to pick up the vehicle, he had all the bad part to show us. Seeing the pictures and the parts we were able to understand what exactly was wrong with the vehicle. The only place I will take my Kia is Sands Kia!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We appreciate you taking the time to share this excellent review regarding your recent service experience at Sands Kia. We take pride in providing nothing but the best in terms of customer service which is how I know Stephen and our team will be thrilled when they hear the kind words you had regarding their service. Don’t forget, we are always here to lend a helping hand so just give us a call or stop in if you ever have a question you need answered. Thank you for choosing Sands Kia and don’t forget to take advantage of the exclusive deals and monthly service specials found over on our Facebook and Twitter pages for our followers! Sincerely, John Thomas General Manager jthomas@sandskia.com 623.474.3344
Great service, quick and professional
I had a part that was a special order part and the team at Sands Kia, got me in and out in record time and the team their was very professional.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We want to thank you for taking the time to share your recent experience with us. Please let us know if there is anything else we can do to help and don't forget to check out the exclusive deals and coupons on our Facebook and Twitter pages. Thank you for choosing Sands Kia and we hope to see you at our dealership again in the very near future! Sincerely, John Thomas General Manager jthomas@sandskia.com 623.474.3344
I have a 2008 Kia Sorrento. Last year the a/c quit...
I have a 2008 Kia Sorrento. Last year the a/c quit working in June. I had been taking my Kia to Earnhardt Kia for service so I took it there to get it looked at. After trying a new head unit with no success I decided to take it elsewhere. Chapman Hyundai was suggested from a friend so I took it there. This turned out to be a nightmare after thirty days I finally got my car back. I found out during the time it was there they had taken it back to Earnhardt Kia without even asking me. The a/c worked but the outside vent did not close so the fumes came in and the a/c did not get as cold anymore. When I picked up the car the interior had grease all over and there was some hardware lying in the floor. July fourth of this year the a/c quit once again. I spoke to a couple of the head managers for Chapman and was informed there was no warranty and I should try to get rid of the car because I must have got a lemon more or less. So work was completed on June 30, 2012 and on July 4, 2013 it quit, this was barley over the warranty time! Till this day I still have not gotten a straight answer as to what was done to my car there, but it cost about $1100.00. I decided to give Sands Kia a try as I live near their dealership. I went in and spoke with Todd Van Wicklen one of the service consultants. I told him the entire story and he said they would take a look at it and see what they could find. While it was there I was also in contact with Kia America to let them know what I had been through. Sands mechanic Mike worked on my Sorento and found many things that were overlooked or not fixed correctly at the previous dealerships. The guys at Sands tried to help me with as much as they could as far as price and warranty. I felt that they were honest with me and came me up to date with the repairs. I was not impressed with the way Kia America handled my complaint and this will really way on any future car purchases my family makes. As far as Sands goes they will have my future business and I cant say enough about how well I was treated there!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for such a great review! We are happy that your recent visit to Sands Kia was so great and the members of our service department were able to show you the importance we place on customer service here. We appreciate you choosing Sands Kia and we look forward to assisting you in the future, so don’t hesitate to call or stop in if you have any question. Don’t forget to check out our Facebook and Twitter pages where you can get exclusive deals and the latest industry news. Sincerely, John Thomas General Manager jthomas@sandskia.com 623.474.3344
Since Gary replaced Chrissy, I was grateful that he was...
Since Gary replaced Chrissy, I was grateful that he was honest and straightforward with all issues arise with my '03 KIA Sorento. I was appreciative when he guided me to the garage to show me issues underneath my SUV. That way to show customers are best way to develop trust in between the company and customer.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you very much for sharing your recent experience with us! We are thrilled to hear that you are so happy with your recent car buying experience at Sands Kia. We look forward to assisting you with any questions or concerns you may have in the future so feel free to give us a call or stop in at any time. Thank you again for choosing Sands Kia and be sure to head over to our Facebook and Twitter pages to take advantage of the exclusive deals for our fans and followers. Sincerely, John Thomas General Manager jthomas@sandskia.com 623.474.3344