Bob Bell Chevrolet

I was very happy with the assistance provided by Nate. I had been in previously to speak regarding this particular vehicle which was in transit at the time. Once it was on the lot, he had it cleaned up immediately and provided me with decent discount offers and a very fair trade value. He was very professional and courteous.

They was very considerate , and patience of my needs, didn't try to trick or force me into signing anything this would be the third vehicle I purchased from Bob Bell

AVOID THIS DEALERSHIP I am writing about my recent purchasing experience at Bob Bell in Baltimore, Md.  I have delt with a few dealerships in my life and a couple years ago purchased a car at Bob Bell in Bel Air, which is why we came to Bob Bell again.  At first, my experience was great, my sales guy Devon was very nice.  However, after my test drive the experience went downhill quickly.  I was unsure about purchasing the truck and wanted to go to another dealership and test drive another vehicle.  However, I was over pressured into staying at the dealership and kept being pressured to agree to buy that truck that day.  I was given my monthly payment quotes and told Harrison that those numbers did not work and that I thought he was shorting me on my trade in, then I gave him a monthly payment that did work.  They went as far as to have me drive the new truck to lunch with my wife, saying if they can get me to the number I quoted, that I would buy the truck. Even going as far as to draw up some handwritten thing on basically a napkin saying if he got me to the number, I would buy the truck after lunch.   During lunch, Harrison called and said they got me to the number I wanted and to come back and finish up the paperwork.  I told him specifically that I wanted to go through a specific bank, but he pushed Capital One, I told him if I finance another vehicle through my specific bank I get $1,000 from them so I wanted to use them. He said okay no problem. Then came the paperwork, during the process the sale price of the vehicle was different 3 times, and this was explained away as the way incentives are written in.  Well, we went through all the paperwork and finally got to the end in finance.  When we finally got to where I get my monthly payment, I find out I was lied to and the price was more than $15 over what we agreed to; and at 84 months with interest that just cost me another almost $1400.  So, he pushed and pushed for me to buy this truck then lied about the cost, even going as far as charging $800 for delivery.               Next comes the issues with finance, at first, I thought everything was great, we signed the paperwork with a certain bank. But then I kept getting calls, complete survey calls, we have great news about your purchase, and one vague voicemail to call back.  Then this Saturday I start getting emails about thanks for joining capital one auto loans, and I am thinking how can this be, we signed with the bank I wanted.  Well without permission my loan was changed from my bank to Capital One because the finance guy had "made a mistake".  However, he did not contact me to tell me there was a problem with my financing, he just called left a vague voicemail to me and my wife that blended in with the 15 other voice masks, then changed my financing, costing me the $1000 from my bank. When I talked to him about it, he tried to lie and say he cannot leave any details on voicemail unless the greeting of the voicemail says my name; which it says at the very beginning. Then when I called to figure it all out the guy hung up on me because I cursed, of course I am going to be angry when now this dealership has cost me over $2400 extra because of lies and mistakes. So, I am trying to figure out what kind of kick backs or incentives the dealership gets from Capital One?  Also, Harrison tried to make his mistakes right by offering a free detail or can of touch up paint.  After all the headaches and lies, that’s how things are made right?     Lastly, the truck.  The truck has less than 900 miles on it and I am already having trouble with things.  Yesterday, the entire infotainment system froze and would not work at all.  Also, the transmission seems to have some sort of issue as it shutters trying to maintain 20-30mph.               Like I stated earlier, we purchased a car through Bob Bell in Bel Air in 2023 and had none of these issues and no I am unsure about ever purchasing another vehicle from Bob Bell again.

Great experience with dealership from the salesperson and everyone else. Very accommodating! I would recommend. Love my new Traverse!

The sales manager and my salesman lied through their teeth. Took complete advantage of my situation... BIG SALE.. NOTHING CAME OFF THE PRICE OF THE CAR. I will never recommend this dealership.

Helped me get my new stylish SUV with no hassles or gimmicks! Great customer service, I’d definitely recommend

Our buying process was seamless. Our sales man John Scott was amazing. The GM George even came by and introduced himself. I would easily recommend this story dealership. This was our second vehicle from Bob Bell of Baltimore.

***Bob Bell robs disabled Veterans.*** On January 16, 2025 I purchased a 2017 Nissan Leaf with 13,904 miles for $11,895.94. I used my veteran eligibility status to get a loan from NAVY FEDERAL CREDIT UNION. This is my first bank loan. I was very excited and looking forward to building my credit. I am also using my Social Security disability payments to pay for this loan. Proof of social security payments were presented to Mr. Morton. I found an ad on Bob Bell Chevrolet for this car. I met in person with Sales Specialist Ms. Brenda Potter at Bob Bell Ford. She was such a pleasant experience that I wanted her to get the sale, but I am glad she didn't because the car has major problems and was not advertised in the condition it is truly in. She recommended my family and I go to Bob Bell Chevrolet to check out the car. Upon arrival my family and I looked at the car, and test drove it with Mr. Morton accompanying. I asked questions of the vehicles report several times. We were under the impression the vehicle had low miles, one owner, battery life was good at 10 bar capacity which is almost an 80% range and we would be getting atleast 80 miles per full charge based on NISSAN America EV standards. We took the vehicle to NISSAN Antwerpen for an inspection of the vehicle's status and the results were very disappointing and surprising. I've included the report from NISSAN Antwerpen. We have had the vehicle for 7 days now and it does not charge, thus cannot start or be driven. My family and I had to tow the vehicle back to Bob Bell Chevrolet on 1 Kane Street. We asked for a refund. Mr. George Cuff (General Manager) refuses to give us our loan back. He didn't offer to inspect the vehicle to see what the problem was. He did not offer a rental. He didnt not offer a replacement vehicle. When I asked him if this was all he had to offer he stated "no, there's nothing else I can offer you". My family and I left the key with Mr. Morton and left the dealership. I called NAVY FEDERAL to report the car was not operable and we wanted a refund. They attempted to see if the check could be stopped but unfortunately it was deposited this morning. They advised I remove the insurance coverage and report the condition of the vehicle to USAA. At this point my family and I feel used, deceived, and devastated with this unethical experience. Not only the lack of ethics, but the lack of empathy and concern for my family and I. Mr. Cuff was not very concerned with our satisfaction or safety as he agreed that I should be enjoying the vehicle at this time. He tried to make excuses of why the vehicle would only do 40 miles, as well as why his own mechanics could not effectively charge the car the last time we visited the dealership. At this time I am more concerned with the behavior, business practices, and consumer safety of the Bob Bell dealership enterprise. I would expect this kind of business from a small one owner type of dealer. But to experience this from a large wealthy dealership such as Bob Bell is disturbing. I feel robbed. To sell someone a car, yet a VETERAN that is in poor condition and advertise it as in good condition is unethical, immoral, and straight criminalistic. Mr. Cuff recommended my family and I seek a lawyer because he was not obligated to do anything under law. We cannot afford to make payments on a vehicle we cannot drive. This is absurd and we will utilize all means to rectify the situation. Reputation is just as important as receiving a check for $11,000. No other veteran or consumer deserves this kind of experience within the United States of America. Im disgusted and very diseased right now. Fighting depression, and anger. I may just check in to the VA or Sheppard Pratt. Here's Bob Bell's consumer interest statement: This Business At Bob Bell Automotive, We go the extra mile to ensure our customers enjoy a pleasant experience and our employees are treated with the utmost respect.

Real bad service poor wish I would never took my vehicle there no more no good I will never buy a Car Or truck there

Rob Rosser was very cordial and informative, even pulled the the car up for me. The cashier was also very good, she went into pocket for small change to satisfy the bill, this is above what is expected