Lou Bachrodt Chevrolet Coconut Creek

I always receive great service when I bring my car to the service dept

Brought my Mazda in for routine maintenance and a parking brake recall issue. I was out in less time than quoted and they even fixed a loose console door at no charge. There was even a cafe in the showroom where I was able to get coffee and a tasty breakfast while waiting. Free WiFi as well.

Good service. Honest people. Clean place. Flexible pricing. ............................................,.,,,,,,........,

Excellent service and service agents Thanks to Greg Abbey

The sales staff was great. Car buying experience was great. Did not expect the new car to break down after two months. Has been in Service for three weeks they tell me they cannot find out what is wrong with it and why it broke down said I needed a new catalytic converter replace that then my engine light came on had to take it back they don’t know why they replaced a fuse or some exhaust thing, left again to days later service engine light came back on again had to take it back in. Then they did not have a loaner to give me. No one answers your phone calls for service manager Sean never called you back had to contact corporate office ,still not resolved . The service tech said the new diesel equinox has “bugs” that need to be worked out and they did not know how or what was wrong to fix my brand new car!Inquired about Lemon Law and was told immediately did not qualify. After 3 visits to service dept, the lemon is still there and we are making payments on a car I can’t drive!

My original sales person was very nice. The young man took me on two abbreviate test drives. As most car dealerships they try to overcharge you for the vehicle. They also try to pressure the buyer into buying every warranty under the sun. My biggest complaint is when I dropped my car off for window tinting, somebody drove my car 5 miles and put a noticeable scratch on the drivers side door. That is not acceptable.

We took a brand new 2018 Chevy 2500 High Country in for a free oil change. We did not purchase the truck there. When my husband backed out of parking space, the front driver's side wheel fell off truck. Had to order new rim. In addition, all 4 tires were not inflated properly. 2 weeks later we returned for rim. One week later we turned to have oil level corrected as it was overfilled. Today, in Texas, we had to take the truck in AGAIN for a rattle in the same tire. The hub was loose inside hubcap. The service dept neglected to tap it in. Our truck will never be taken to this dealer again.

Car buying experience was better than expected. No qualms with service, particularly, for the 1st svc of an oil change, rotation and a car wash. It takes only one disrespectful act to tarnish the whole experience. I received one transponder at purchase. I could not persuade myself to pay $175 for a transponder, $25 for the key inside the transponder, and $115 to program the transponder to this dealer. I purchased the transponder and key, manufacturer specified, from another source for $47. The dealer offered a discount to program it and then switched the key and said they couldn't do it. Told me that a notch in the key, the bogus key, would not fit the machine to cut it and that it would then not allow the computer to program the transponder. If that sounds stupid, it did to me too. When I said that this black key in my grey transponder wasn't the right key and that isn't how I presented it, I was blown off with... "we didn't change i"....now whatever confidence I had, has been pulverized and I'd caution anyone in working with Lou Bachrodt's parts dept and the service writers and the service manager, too. I will not return. If they didn't want to do it, could have simply said so. Instead, offering a discounted rate to destroy my trust and swindle my transponder's key is underhanded and mean!

The General Manager (Kent), and Thais Geronimo (Salesperson) were extremely helpful in finding the perfect Mazda 3 at a great price. They made the entire experience very pleasurable, and stress free. I would definitely recommend them to my friends whenever buying a Mazda.

We always leave as very satisfied customers! Excellent and efficient service. Fiendly staff; I must say that Peter in the Service Department is awesome.