Lou Bachrodt Chevrolet Coconut Creek

I don't measure the trustworthiness of a person or compnay when they sell me something or give me their word. Lip service is the easy part. I am old school, a handshake is all I need. I purchased a certified pre owned 2017 Sonic Premier. David M was a terrific salesman and friend. My wife is a home visit hospice nurse and transportation is vital for her patients and her. Three days after purchase we had some non warranty issues. I phoned Ira G and he wanted to make sure everything was 100%. We brought the car in and true to his word he went beyond his promise and corrected the issues. Thanks to David M Ira G David C and Ricky. You have earned a loyal customer.

although the facility did not have a record of the online reservation I had made, they accommodated me and completed my regular servicing in a timely manner.

I had a leveling kit installed on my 2018 Silverado. Not an issue, even Chevy dealerships sell lifted trucks. My leveling kit raised the front about 3 inches. This caused the headlights to aim to high into the faces of oncoming traffic. Went to Coconut Creek Chevy to have the headlights adjusted. They told me it would take about 1.5 hours and charge me for 1.5 hours of labor. After about one hour and forty five minutes they told me my truck was ready. The GM mechanic told me that he adjusted the lights down as far as they would go and I should be alright. “I should be alright” is not what anyone wants to hear. They charged me $217 !! For this adjustment. Later that night I drove my truck. The mechanic was correct, he adjusted the lights all the way down. My lights pointed at the ground right in front of my truck. Aggravated, I googled headlights adjustment. So it turns out that this $217 one and a half hours of work consists of this. Open the hood of the truck and turn two Phillips head screws. No exaggeration, it took me five minutes to correctly adjust my lights. this is an example of why dealerships have a reputation of being crooks and ripping off customers. This was a perfect opportunity for the dealership to be honest and say it will take us a couple minutes to do this, not a big deal. This would make me a return customer. Instead they lie to me, charge me $217 and don’t even fix the problem. They lost a customer and I hope others use caution before being serviced at this Chevy dealership.

I made an appointment to get my car serviced, I was greeted and taken on time. My car was ready within the time I was told.

i had arranged to buy a used car for my daughter and went along for a test drive , all was well until the price , i was quoted $3500 out the door but ended up paying $4000 because of dealer fees etc., i was also supposed to get 30 days warranty , which i had seen on the internet and printed a copy to bring to the dealership , they conveniently took the printed sheet and i never saw it again , so i had to buy the car with no warranty as is, first problem i saw was as we were driving out , there were no lights or brake lights, bearing in mind that this was to be my 17 year old daughters car , i was a little disappointed ,but i had bulbs at home so wasn't completely upset. a week later and my daughter drove her friend to a birthday party and broke down en route, we had the car towed to my house , another $300 out of pocket, verdict is that the timing belt snapped , for the dealer to repair it its around $1500 , luckily i can fix it myself but i am very angry at lou bachrodt for selling me a car for my 17 year old daughter that is in such poor condition, i would not and will never go back ,

Service Provider provided excellent customer service.

Excellent service. "Page" was very friendly, and explained my car's needs. Repairs were made in a timely manner.

It was a very positive experience. All the staff I encountered were professional, helpful and could not be nicer. Very pleased!

I had a nail in my tire so my visit was not scheduled. They told me they were very busy but would try to get me taken care of ASAP. I totally understood. I was out within an hour.

It was a good experience. Customer service was great.