Reviews
They listen and do exactly what I ask for.
They listen and do exactly what I ask for. I appreciate this about them & they are all helpful.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
This feedback makes our day! Thank you for trusting Eddy's Toyota with your business!
Hong was so great to work with.
Hong was so great to work with. Explained everything and took care of my vehicle like it was his own. Love the video they do and go the extra mile to make sure I am completely satisfied with the experience.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Deb, we're delighted to hear that Hong and the Eddy's Toyota team provided such a thorough and satisfying experience for you. Thank you for sharing your positive feedback!
Facility was spotless; sales rep was friendly,
Facility was spotless; sales rep was friendly, knowledgeable, and engaging! The sale experience was great from start to completion!!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're delighted to hear that you had a great experience at Eddy's Toyota! Our team takes pride in maintaining a welcoming environment and providing top-notch service. Thanks for the kind words!
Tyler is an excellent team member and takes great care of
Tyler is an excellent team member and takes great care of my needs.The work is always great. Gary Frazier
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the wonderful feedback! We're delighted to hear that Tyler has been taking excellent care of your needs at Eddy's Toyota. We appreciate your support and look forward to serving you again in the future!
Great service today with oil change and tire rotation.
Great service today with oil change and tire rotation. Leeson was very informative and not pushy! Explained everything in great detail and kept me informed of the progress of my vehicle!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Aaron, we're delighted to hear that Leeson provided you with such informative and attentive service at Eddy's Toyota. Thank you for sharing your experience!
They are always helpful and pleasant even if I don't have
They are always helpful and pleasant even if I don't have an appointment. Appreciate the complementary coffee and popcorn.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're delighted to hear that you enjoy the service and amenities at Eddy's Toyota! Our team is always here to help, whether or not you have an appointment. Thanks for sharing your experience with us!
I think Eddys Toyota is fair at least they try to be more
I think Eddys Toyota is fair at least they try to be more fair than some of the other dealerships. Some tried to take advantage of seniors it’s just that I am a senior in age, but my mind and heart is young.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Dianna, we're glad to hear you felt treated fairly at Eddy's Toyota. We strive to provide a respectful and honest experience for all our customers. Thank you for sharing your thoughts!
Sam is a great salesman!
Sam is a great salesman! He answered every question I had! He knew not only the car I wanted but others. He sold me the car that we both agreed I needed.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We're delighted to hear that Sam provided you with such knowledgeable and attentive service at Eddy's Toyota! It's fantastic that he helped find the perfect car for your needs. Enjoy your new ride, and thank you for choosing us!
I've hald multiple disappointing experiences at this
I've hald multiple disappointing experiences at this dealership. I took my truck in there for a recall- they did not fix the issue and my truck display screen still says I need to take it in for a recall. Now I will need to spend more time and money taking it in to somewhere else. I cannot recommend this dealership.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Adam, I'm sorry to hear about the ongoing issue with your truck recall. We strive for thorough and effective service, so it's concerning that this wasn't resolved during your visit. Please reach out to us directly so we can address this matter promptly and find a solution for you. Thank you, Ashley Cummings - Corporate Customer Relations Manager - 316-652-2122
I've had multiple terrible experiences at this
I've had multiple terrible experiences at this dealership. I've owned 3 tacomas over the last 19 years. I took my '23 tacoma into Eddys recently for a recall. The dealership wasted my time, and money, and my truck continues to tell me on the screen that it needs to be taken in for a recall. Now I will have to use more time to have another dealership fix the problem.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Adam, I'm sorry to hear about your frustrating experience with the recall service. We aim for efficient and effective solutions, so it's disappointing that we fell short here. Please reach out if you'd like us to assist further or discuss this matter in more detail. Thank you, Corporate Customer Relations Manager