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2015 consumer dealer award
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2015 consumer dealer award

Reviews

(792 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Rusty Eck Ford from DealerRater.

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Great

The best experience of service and customer service. I would recommend this place to anyone. The care that goes into their willingous to go the extra yard for you

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

real great customer service

price was my big dial and Doug ford did a out standing job finding me just what i wanted it was a all around hassle free experience

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Doug Ford

Doug Ford did a super job of getting us a in a new Escape. He took the time to explain the features on my new car. Answered any question I had. I would defintely reccomend him.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Doug Ford

Doug did a get job. He was very knowledgeable of the vehicle and explained the operational features of the F-150 I purchased The no haggle price , which I personally do not like.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Friendly dealer and reasonable cost

This is the great place to buy truck. Anctally, i had great experience with Doug Ford. I want to strongly recommend him. Next my truck? Of course I will contact him first!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Great friendly and welcoming staff.

I love the truck, the fish and the sales representative. Really nice guy Shane was. The only part of buying a car for me is the cost and process. Shane made it worth while.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.

Great Buying Experience - Highly Recommended

Doug Ford was my sales agent during my purchase of a F-150. Doug was very comfortable to work with. He encouraged me to ask questions and made me feel like he was sincerely ensuring I had all the information I needed to make my buying decision. He was knowledgeable about the vehicle I was interested in and actually provided me with a significant amount of training on how to operate the controls and electronics in the vehicle. Doug also went the extra mile for me by helping me get my vehicle home, after my purchase. Everyone I had contact with - from the receptionists to the finance managers - were very friendly and helpful. I highly recommend Rusty Eck Ford and I highly recommend Doug Ford as your sales agent. Jim G.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Doug Ford . . .

Doug Ford did a great job of helping us navigate the process of either buying a new vehicle or purchasing our lease. He took us around the lot on a snowy day to look at vehicles and gave us his full attention. Very helpful!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Comfortable and Professional

My wife and I needed to replace an old pick-up and found a great price on a 2018 Nissan Frontier at Rusty Eck Ford. Even better than the good price was the great service I got there. My sales rep, Doug Ford, let me test drive the car, get it inspected, really anything I needed to get comfortable with the purchase. When we finally decided to take the plunge, Doug walked us through every step until we felt good about the car, finance, insurance and answered all questions we might have. Both Doug and his boss, Zach Wigginton, were courteous, supportive, knowledgeable and professional throughout the process and I would recommend Doug and Rusty Eck Ford to my friends.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

New car purchase

Doug Ford is great salesman, very helpful and easy to work with. He made buying a car very easy. Would recommend Rusty Eck and Doug to our family and friends. Thank you

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.