Rusty Eck Ford

Dealership personnel made themselves available the next day with a video of the car of interest. Communication was great. All questions were answered. From the product Specialist, to Sales Manager to Finance Specialist.

Bought a Brand New Escape Titanium Hybrid and had transmission problems a few days after bringing it home. Car has less than 2,000 miles on it and they won’t buy it back it even trade it out for another one that runs right. They say Ford does not know how to fix it yet. Meantime I’m driving around a car that doesn’t run right and making payments. Was also told I would get a rental car for a trip we just took and they conveniently would not return my phone calls at all so we didn’t get a rental. We purchase a new car about every 3-4 years and I thought I would give them a try. We regret it terribly!!!!! Talking with a Lawyer next week about what we can do!!! Will never buy a Ford again and definitely not from Rusty Eck!! Bad thing is other people are having the same problem with the same model car and they are still selling them and not telling them that Ford is having an issue. Ford has not made a recall as of now so I guess they feel they don’t need to say anything! Absolutely wrong!!! All about the money and they don’t care about you!!!

If I could give -5 stars I would.. I bought my first car in January. My sales rep was Dakota. All I have to say is it was the worst decision I have ever made. I was taken complete advantage of. I have spoke to many people, including at other car dealerships. I now realize everything that was done wrong. I would NEVER recommend buying a car from here. Find someone who is honest and trustworthy.

My daughters car needed some recall work done on the transmission. Should have been covered work but they cited a technicality and forced us to pay for the work. Ford sold a car they admitted was faulty. But Rusty Eck didn't care about that or making it safe for my daughter to drive. They did give us a $130 off which is less than a 10% discount. They give non-loyal customers bigger discounts than that for stupid things like oil changes. They had a lot of options for how to handle this. Rusty Eck chose to make us pay to repair a defective car. That tells me everything I need to know. There are a lot of choices for car repairs. We're going back to Mel Hambleton. And we're both looking at new cars next year. They will not be Fords.

I was contacted regarding trading my vehicle in for a new model with lower payment and lower interest rate. It took 45 minutes to see the vehicle we had discussed via phone despite having notified the rep what time we would arrive. I was advised to lie on my credit report request because it would look better and no one would call to verify. And finally after two hours was told there was no way they could do the numbers they had called and presented to me. Total waste of time.

I received a call today from the Rusty Eck sales staff... I had requested a mobile service request on my 2016 Ford Edge and they took it upon themselves to call me and say ‘We have too many 2020 models and would love to get you in a 2020 and have you trade in your 2016. We would do zero down payment, lower interest rate, and lower monthly payment.’ I told them I would speak with my wife and maybe stop by. I told them we would be there at 3:45 and would appreciate it if they had the vehicle ready to test drive... We arrived on time and had to wait 45 mins to get a test drive. They then proceeded to try and more than double our monthly payment and requested 7800 as a down payment. All of this was the exact opposite of what was discussed on the phone.

Our experience at Rusty Eck was nothing but the best and our salesman Doug was AMAZING! Very professional and not pushy at all! We will use him again if we need to look for another vehicle.

Went to rusty eck just finding out how much my trade in would be worth and walked out trading my 2016 Ford Explorer in for a 2018 Chevy Tahoe. I had a great salesman Doug Ford. He was very knowledgeable, helpful, and straight forward. There never anytime i was given a run around. He did everything he could to help my car buying experience painless. He was the best car salesman I have ever had from any dealership in Wichita.

My experience started with Rusty Eck a Ford through the Service Advisor Glenn Williams because of his extreme professionalism and dedication to his trade, I came back to Rusty Eck Ford that week to buy another vehicle. Glenn told me that my vehicle would be started 5 days from the time I brought it in. I agreed and went and got me a rental. Instead for waiting 5 days, Glenn put me to the front of the line where they began my work right away. THAT is Customer Service! I’ll continue to use the services of Rusty Eck Ford because of Glenn alone.

The BEST team ever! Syed, the best SalesMan. Never pushed, never hassled, & always always listened to the wishes of the customer. Brian is the Best Financial Manager always explained the ins & outs. Made everything so easy & fancy free deal!