Skip to main content
2015 consumer dealer award
View 1 awards
2015 consumer dealer award

Reviews

(792 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Rusty Eck Ford from DealerRater.

Want to share your experience with this dealership?

Write a review

"Great Service"

Recently brought my 2014 Ford Fusion Hybrid in for an oil change and had my tires rotated. Very good service and really quick. I highly recommend their services.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Peace of mind

Recently had my Escape serviced at Rusty Eck . Had been given some conflicting information about what to do for my vehicle but Glen Williams was able ro clarify &advise me on the needed repairs. I felt confident and secure driving my vehicle off the lot knowing my car was winter ready and my money had been wisely spent!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

I brought our FX4 in for an oil and filter change.

Rami Alwazani is an excellent representative for Eck Ford. He discussed my automotive needs and got the truck into the shop earlier than scheduled. All maintenance was done correctly and in a timely manner. I was totally satisfied with his performance and that of the maintenance team at Eck Ford. Thank you.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Recent Service

I recently took my Ford F-150 in for an oil change at Rusty Eck Ford in Wichita KS. I was greeted by Timothy Brown, and he listened to what I wanted. He then went and checked my truck, and had it serviced. In a very quick time they had finished the work. Mr Brown then went over my service order with me explaining what they had down, and what I might need done in the near future. My truck is 14 yrs. old but the Service Dept. makes sure it is road ready every time I bring it in. I highly recommend Rusty Eck Ford for all of your service needs.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Vehicle Repair

Very pleased with the service I recieved during my recent visit to the Rusty Eck Service Center. I was very pleased with my service manager, Adriane Correa. Adriane listened to my description of the mechanical problem and arranged for the analysis and subsequent repair of the vehicle. Repair was professionally accomplished in a very timely manner. I have not required dealer service in some time and really appreciate the experience at this dealership. I was very impressed with the management personnel. When observed I was approached and asked if everything was going OK and was there anything they could do for me. Customer appreciation and satisfaction is formost at Rusty Eck. It is very much appreciated in this day and age.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Great service, no complaints!

I have been taking my vehicle for service there for 2 years (since I moved to Wichita) and I've had no complaints. I work with Chris Fontes and his service and communication are both great! I will continue to take my vehicle there and would recommend to anyone else!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Good customer service

Kennedy was very knowledgeable. He gave a clear explanation of what was going on and the expectation and timeframe. Very friendly and he make it easy to express your concerns.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

experience

i went to look at the buy one get one vehicle. i already bought a new vehicle in february and was looking to possibily trade in my older suv for something newer. I had a budget i needed to stay in between the two car payment amounts and they came through and found something for me. I told them to bring it and they brought it. i worked with the sales team members Kelly and Mike and also Billy from finance. They were so willing to do anything they could for me. I also had brought my 2 year old in with me and they made sure that her experience there was a great one as well. Rusty Eck people really do care about people. Thank you.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
1 person out of 1 found this review helpful.

First Car Buying Experience Ever!

My son bought his first car from Rusty Eck Ford at the age of 19 and he was thrilled with the experience - a great life lesson and made a forever customer out of him. Thank you!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Professional at work!

Always pleased with the service I receive from Adrienne Çorrea. She is an excellent service representative and know her job very well and always tries to help you in anyway. I loved working with her when she was over at quick lane when I opened a Fusion. To be a young person I find her very professional in her area of expertise of helping me with my vehicle. . Thank you!

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
1 person out of 1 found this review helpful.