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2015 consumer dealer award
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2015 consumer dealer award

Reviews

(792 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Rusty Eck Ford from DealerRater.

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New truck first service

I was first in line for the day and Chris Larkin quickly signed me in and the guys went to work. This was my first service visit since buying the truck so they checked everything and provided a written report as well as a quick briefing on the condition of tires and fluids. They were very courteous and I was in and out in no time, they even vacuumed the floors while they were at it. I highly recommend Rusty Eck's Quick Lane for servicing your vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Quick Lane Service

The guys take good care of you. From setting an appointment to getting you checked in and getting right on your service. Tim took care of servicing my truck quickly and efficiently.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Painless Purchase Experience

To be honest, I never take the time to post a review about a company. That being said, I just purchased three vehicles from Rusty Eck Ford and the entire experience was great. Greg Wentling was an extremely knowledgeable salesperson and Jay Lewis and Jeff Nienke from the management side were very helpful. All of my questions were answered quickly and Rusty Eck Ford had a hugh selection so I was able to get exactly what I wanted on the spot. I am going back to get a forth vehicle this week and will certainly recommend Greg, Jay, Jeff and Rusty Eck Ford to anyone interested in purchasing a vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Great Service Department!!

Zach Boucher always takes great care of my Explorer. Zach and the team at Rusty Eck Ford always make sure that my Explorer is running at top performance.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Consistently great service

Once again, I had a fantastic experience bringing my F150 in for routine service. Everyone was exceptionally courteous and helpful, right from the minute I drove in to the entrance bay. Zach Boucher was outstanding, as usual, and took care of things efficiently and professionally- even coming to get me personally from the waiting lounge. And, its been this way every time I've been in for service- another plus since consistency is so hard to find these days.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Quick Lane Team Excells

This review is actually a summary of several trips to Rusty Eck's service centers. However, I wanted to reach out to Chris Larkin and his team at Quick Lane to thank them for making my total experience very satisfying. From the time I walked in to the time they delivered my 2013 Edge Sport, Chris made sure I was taken care of. As I was able to watch through the windows along the waiting room, I could see that his team was working carefully and efficiently to make sure that all items on their checklist were executed. The review was handled professionally and congenially. Again, thanks for the service

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Ford Fusion

Great car great service! Look forward to doing more business with them in the future. A really great car at a really great price. Love the pre-owned warranty!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
1 person out of 1 found this review helpful.

Emergency On Saturday Evening!

Ford F350 throws diesel everywhere, all service places are closed late Saturday, and we called Rusty Eck Ford out of desperation. The gratitude and thanks we felt for Pete, a manager and Zach, service consultant, are beyond words. Pete recommended a hotel that would allow our German Shepherd and her side-kick, a Chihuahua as guests. He also assured us that Zach, and his diesel expert in the service department, would assess the problem first on Monday. He resolved the issue that morning and we have not had a further problem. Wichita is fortunate to have Rusty Eck Ford offer such a first-class dealership in Kansas. Many thanks from Texas! Rick and Kara Schmidt

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Fiesta ST

I had a great buying experience at Rusty Eck Ford. Chris Snyder, my salesman, was very helpful in getting me a great price for my trade-in. The buying experience was great. I love my new Fiesta ST.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Quick lube

Chris was awesome. Got me in and out fast. Didn't pressure me into anything! And got a free car wash to boot! Great service. Friendly staff. I'll be coming here from now on!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.