Autowest

Had a horrible experience purchasing a jeep from auto west. We purchased Dec 31st 2017 and it was blizzarding so they offered a warranty on the vehicle to prevent us from going to get it checked out before purchasing. Turns out the jeep needed a new battery immediately, needed electrical fixed because the back light was out, I'm convinced they used some cover up on the rust because one car wash later and theres a ton of rusty spots on it that weren't there when we purchased it. We brought receipts into Toby and he said he would ask his manager what could be reimbursed since they only gave us a power train warranty and then never heard back from him. Called multiple times and Toby seemed to be dodging our calls and avoiding us. Later found out from a coworker that this place used to be called something else and they changed the name because it had such a bad reputation so I got fooled because I just moved to the area in December 2017. I would not recommend them to anyone, all they are worried about is pushing the cars out the door, taking your money, and then ignoring you.

Taurean was on hand to answer all my questions and genuinely listened to my concerns and wants. Would recommend dealing with him as is personality and attitude make car buying enjoyable.

Thank you for the awesome deal. We are so excited! Everyone was polite and so helpful. We couldn't be more happier with the service we received. Thank you again!!!!

I bought a Mazda in Nov 2016 and started having trouble with it. Got tired of them not fixing the problem so I took it too a Mazda dealer and found I needed a new motor and trobo moter also. Was told that they had to know about problem when they solded it.never never go there again.

Let me preface this review by saying I do not have the greatest credit so getting approved for a car is a major ordeal. Midwest Motors got us approved for a vehicle On November 30th. Great! Except for the fact that the vehicle previously mentioned had not been inspected yet. The windshield wipers would not stop working (or stopped working when they shouldn't of stopped) and the cruise control was broken. Two things they couldn't fix amongst other reasons. Ok, no big deal. They worked with the bank tirelessly and got us approved for another vehicle. Great! But they didn't have the key for the vehicle. So we waited for about 4 days while they said they were getting it towed to the dealership to have a key made. Ok, so we waited. We made sure to check-in daily and ask for updates. We almost never got replies. FINALLY the day came when they had a key and were ready to sign (december 13). We were on our way to the dealership (granted a little late because we were coming from Holland and got caught in traffic but we made sure to communicate with Darryl and Shaun that we were on our way and we were told that was fine). We told them that we were literally at the Plainwell exit. "ok ok, see you soon" shaun said. LITERALLY 2 minutes LATER we pulled into the lot and it was COMPLETELY dark. They said the roads were bad and they wanted to close early. The roads 2 days ago were NOT bad at 6pm and they didn't tell us they were closing early until we were about 3 minutes away. . . . Let me add that the roads weren't bad because i was able to drive from Plainwell to wayland with virtually no brakes with absolutely no issues. WE have not heard ONE SINGLE WORD FROM MIDWEST MOTORS, SHAUN, OR DARRYL EVER SINCE DECEMBER 13. the level of SHADE this place gave us after saying they worked hard to get us approved IS UNBELIEVABLE AND UNPROFESSIONAL TO SAY THE LEAST. . . (We don't deny that they worked hard to get us approved with our credit history. . .. but why do the work if you can't complete the job)? WE WENT WITHOUT A VEHICLE FOR 2+ WEEKS SOLELY BECAUSE WE WERE GIVEN A HAND FULL OF EMPTY PROMISES FROM DARRYL AND MIDWEST MOTORS. I personally lost work from my full time job and my part time job because we were constantly told that we needed to come in to the dealership for one reason or another. Also december 13 was my daughters birthday and because of the unnecessary drama with Midwest Motors we weren't even able to get home and have cake and presents on time before she had to go to bed. We were treated one way to our faces and another way behind our backs. What a joke and a waste of time. What did they get out of doing this to us?!?!??

They were very friendly and easy to talk to. Was like a family environment. So far we are very satisfied. We did buy a SUV. Tory and Bob and all Thank You.

The sales team took very good care of me above & beyond what they had to?

Very attentive to our need in vehicle and price. Friendly customer service and excellent skills and knowledge.

I would like to thank Bruce at Midwest motors for helping me purchase my Chevy silverado thank you, every one was great there and Bruce worked very hard finding me the vehicle I wanted and love. Matt

My Sales peron was very courteous and helpful!! 5 Stars