Reviews
James was a great guy who knew the vehicles and worked
James was a great guy who knew the vehicles and worked with us to have the best deal!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Excellent dealership and employees.
Excellent dealership and employees. Great car buying experience. The sales consultant, Damari, and the general sales manager,Brad, were great to deal with.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, thank you for your support! We're happy we could help. We hope you continue to choose us for all your automotive needs! Take care!
Love this dealership.
Love this dealership. Jenna , Dan and Amin are the best. Our third car from them.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating!
I have leased 4 cars from Heritage Mazda Towson and while
I have leased 4 cars from Heritage Mazda Towson and while leases can be very tricky, I have always gotten a good deal. They are willing to work with you and are good people.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, we strive for a high level of customer satisfaction in all aspects of our dealership. Safe travels!
James was very responsive to our requests and was able to
James was very responsive to our requests and was able to get me a great deal on my new car. He was very personable and knowledgeable
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Lauren, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Our team is available should you require any extra help.
The Heritage Mazda dealership gets a mixed review.
The Heritage Mazda dealership gets a mixed review. Everyone was nice and worked hard to close the deal. It was straight cash so there was no heavy lifting. A couple of negatives, Gabriel Walman promised a check for $250 to allow for window tinting and rubber all season mats, the dealership failed to deliver on both. The one other negative was the dealer topping off the tank with the wrong fuel which caused a check engine and some run issues. The initial stance from the service department was accusatory and negative but they did resolve the issue.
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- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a new car
Hello, we appreciate you taking the time to leave this review. We regret to learn that you did not have a more positive experience with us. Please contact us so we can discuss the details of your visit, in hopes of restoring your confidence back in our dealership. You can reach our General Manager, David Dowd, at david.dowd@mileone.com or 410.427.7957.
Heritage Mazda has reached out and addressed all of my concerns.
James was very nice, but promices were made about timing
James was very nice, but promices were made about timing that should have not been made. If you cannot meet a commitment, then don't make it. Then when we wanted wheel llocks installed, a cargo area liner and a bumper protector installed, we had to make an appointment. Which was OK, BUT apparently there should have been paperwork between the sales and service department that wasn't done. And what should have been less than an hour appointment ended up being OVER 2.5 hours! Certainly not the way to treat a new customer! And a customer that had previously purchased a car from this dealership!
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- Overall experience 3.0
- Does not recommend this dealer
- Shopped for a new car
Hi, we appreciate you taking the time to leave this review. We regret to learn that you did not have a more positive experience with us. Please reach out and we will do our best to make this better. We hope to hear from you soon. David Dowd General Manager david.dowd@mileone.com 410.427.7957
It was a very easy experience.
It was a very easy experience. Everyone was courteous and helpful. This is my second car from them and both experiences have been great.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, thank you for your feedback. We're thrilled you found the whole experience pleasant and easy. Our team is available should you require any extra help.
The whole experience was smooth.
The whole experience was smooth. James was patient and courteous. Ben on the finance team took the time to explain everything. He answered my endless questions! I highly recommend Heritage Mazda Towson.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Great customer service, very knowledgeable about the
Great customer service, very knowledgeable about the vehicles, and very attentive and eager to help.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!