Reviews
Friendly Service
I had a good experience purchasing my Mazda 3 from this Heritage Mazda. I only negotiated for a day and feel I received a good price based on estimates that I saw online. The people in sales were helpful without being too assertive.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Hi Matt - Heritage Mazda Towson would like to congratulate you on your new Mazda3! We truly appreciate your business and strive to maintain a high standard of customer satisfaction. Please do not hesitate to contact us should you have any questions! Thank you again Matt and have a great day.
First rate buying experience
Everyone my son and I dealt with when buying a used 2009 Mazda 3 were professional, knowledgeable, and customer-focused, in particular Gabe, our sales representative. I would absolutely buy from Heritage Mazda in Lutherville again.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Glad to hear it, Dan! Thank you so much for the awesome feedback! I hope you and your son are loving your new 2009 Mazda3! We are delighted to hear that Gabe was able to assist you in picking out the perfect car for you! Happy driving!
Exceptional experience
My Wife and I are first time Mazda buyers. Gabe at Towson Mazda was very knowledgeable and true professional. He was exceptional in his customer service skills and made our buying experience truly enjoyable. I definitely will return for any vehicle needs and highly recommend him and the Towson Mazda.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Good morning Keefee. Heritage Mazda Towson would like to congratulate you and your wife on purchasing your first ever Mazda! We are pleased to hear that Gabe was able to assist you throughout your experience with us and we will certainly share your kind words with him. Moving forward, please do not hesitate to contact us should you have any questions or want a little more insight on your new Mazda. We would be happy to lend our support! Thanks again Keefee and have a wonderful day.
Excellent Customer Service
It was a pleasure to purchase a car from Heritage Mazda in Towson. Sang Dang was our salesperson and he was wonderful. The entire process went smoothly and we received superior customer service. We are extremely happy with our new 2015 Mazda 3 and highly recommend using Sang Dang and Heritage Mazda in Townson.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Lori - Heritage Mazda Towson would like to congratulate you on your new 2015, Mazda3! We truly appreciate your business and strive to maintain a high standard of customer satisfaction. We also will be sure to share your kind comments with Sang Dang as well. Moving forward, please do not hesitate to contact us should you have any questions! Thank you again Lori and have a great day.
Always a joy!!
Thank you so much for everything! I love my new 2016 Mazda 6. Bo, Justin, and Garrett were amazing to work with! Thank you again! I will always be back!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Greetings Karen! That is so great to hear! Thank you so much for sharing your experience with us! Come back and see us again soon at Heritage Mazda Towson! Happy driving!
Excellent Experience
The service I received at Heritage Mazda was remarkable. From the time I walked in the door looking to buy, to the time I walked out with the keys to a car I love, I was treated with dignity and respect. They did not stop until I got the very best deal. They were personable, and genuine. Too often salespeople chase the sale and they lose the human connection. I was not just another sale, I was a person first. I appreciate all the hard work of Bo(sales), Garrett(finance), Doug(sales manager), Jody(internet manager), and Tony(finance). Thanks again everyone!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Good morning Janaya. Heritage Mazda Towson is delighted to hear that your car buying experience was a memorable one! We are also pleased that Bo, Garrett, Doug, Jody, and Tony were all able to assist you with your new vehicle purchase. As you settle in to your new vehicle, please do not hesitate to stop by for a regular checkup! Thank you again Janaya for the highly praised review.
Excellent Experience
The service I received at Heritage Mazda was remarkable. From the time I walked in the door looking to buy, to the time I walked out with the keys to a car I love, I was treated with dignity and respect. They did not stop until I got the very best deal. They were personable, and genuine. Too often salespeople chase the sale and they lose the human connection. I was not just another sale, I was a person first. I appreciate all the hard work of Bo(sales), Garrett(finance), Doug(sales manager), Jody(internet manager), and Tony(finance). Thanks again everyone!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Janaya - Heritage Mazda Towson would like to congratulate you on your new Mazda! It was a great experience for our team to introduce you to your new vehicle. If you should have any further questions or want a little more insight on your new car as you settle in, please don't hesitate contact us! We would be happy to lend our support. Thank you again for taking the time to review us!
Great Customer Service!
I had a great experience buying my first new car at Heritage Mazda. Sang was very helpful and always available to answer any of my questions. I was a bit overwhelmed with the whole experience, but he was patient and helped me through every step of the process. I would definitely recommend this dealership to anyone looking for great service and an amazing car!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
ehyder, thanks so much for the positive review! We are pleased to hear that your car buying experience was a memorable one and that Sang was able to assist you throughout the process. As you settle in to your new Mazda, please do not hesitate to contact us with any questions you may have. Thank you again ehyder and have a great day!
Awesome Car buying experience
Super Helpful and experienced salesman. Sang does a great job and makes what is usually a pain so easy and enjoyable, I will be back when its time to upgrade my wife's car
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Greetings melinbosnia! Thank you for stopping by Heritage Mazda Towson. We sincerely appreciate your thoughtful review and will be sure to share your encouraging thoughts with our team. We hope to see you soon!
Sang saves the day
This is my 4th Mazda and love them Sang did a great job working with me. The Service Manager Dora and the Service writer Mike make any visit the best.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks so much for leaving us the encouraging words! We are so pleased to hear that our team at Heritage Mazda Towson was able to provide you with such a delightful car buying experience. Happy driving!