Heritage Mazda Towson

Joshua Lebowitz at Towson Mazda went over and beyond. My husband and I purchased an extended warranty when we bought our Mazda. Today, I took my car in without an appointment because my AC wasn't working. First of all, I was welcomed and told they were happy to take a look. I was driving south in two days and needed my AC. Not once was I told I should have called ahead. I literally was a walk in. When it was discovered that my service would be over $700, I kept asking: "didn't we purchase an extended warranty?" It didn't show up in the computer so we went forward expecting to pay the bill. I sat in the waiting room and Joshua appeared saying he felt he needed to do a little more research because me and my husband seemed to be perplexed that our extended warranty was not helping us out. Joshua found out that Mazda had switch companies for extended warranties and went back in their files, found the company, called them and discovered that we were fully covered!!!!!!!! Oh happy day! I was out in my repaired Mazda in an hour! I am so grateful that he took the extra step. I can't say enough about Joshua and the Towson service center. They truly do their best to help their customers. I got a discount on a filter replacement and he personally sat in my car and helped me re-connect my blue tooth. This was truly the best customer service I have ever received!!!' Take your care to Towson Mazda and ask for Joshua!!!!

Each time I visit the Towson Service Center I am reminded what quality service feels like. Everyone is always friendly and eager to assist. The service process never disappoints. From start to finish .,, whether it's working with Dora to schedule an appointment, being greeted and checked in by Gene or going over repairs and maintenance with Jennings. You can count on a positive and effortless experience. The Wifi, work stations and coffee make it easy to lose track of time. The teamwork between the customer facing staff and the technicians is evident. Customers are kept informed throughout the process. Options are candifly discussed and doing right by the customer holds true throughout the entire department.

My wife and I were in town from LA and Ralph took us out on a test drive of a 2017 CX-9 Signature. I had done my homework on this car and was pleased to find that Ralph knew his business and was able to answer all of my questions and confirm the details I already knew to be true. We got stuck in traffic, so the test drive was a long one, but Ralph was calm, patient, friendly and always helpful. He's a top notch salesman, but even more than that he's just a great guy. I highly recommend you turn to Ralph for your Mazda-buying needs.

From out of town and needed service. From start to finish it was an Excellent experience , Dealt with Bryan from the service Dept , can't say enough positive things. Will definitely be returning when back in the area.

I made an appointment to have my car look at bc of a recall. Joshua the representative that help me was very helpful and took care of my problem. Furthermore, he was attentive by asking me if I needed water, coffee, etc and showed me to the waiting area. It took 30 min to fix the issue and I was out the door. Even before I was leaving Joshua made sure that I was happy with the service and show me out. It was nice of him to help and assist his customers. Defenately a good start to a long day!

Had an excellent 1st car service, the staff were all great, and everything went off without a hitch. And it got done ahead of schedule.

Can't say I know a lot about cars or pricing for service so can't review that. I can review customer service though. Josh made it easy. He explained any issues or decisions we had to make. I booked online same day and was able to wait. Easy and simple.

Had a great service experience. Friendly and efficient. Will return in the future. Employees were very accommodating in every way. Waiting area was very comfortable.

Josh helped us with coordination of our CX9 repair at the Towson location. He is very professional and is very knowledgeable. Our experience was wonderful becaus of his great effort.

I was attended to right away the work that needed to be done was done quickly and right.