Reviews
Great service clean facility
Wat I like is personal is very friendly and willing to assist u with any questions u have and the waiting room very clan and well maintained free water coffee and snacks at no charge
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for the positive review, Carlos and thank you for trusting us with your vehicle. Drive safely and always feel free to reach out with any service questions. Sincerely, Tim Slattery General Manager Gerald Kia of North Aurora tslattery@geraldauto.com
Great service
John the service manager is great any questions or problems I have he always calls me back and takes care of any problems or or concerns that I have.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Tim Slattery General Manager Gerald Kia of North Aurora tslattery@geraldauto.com
Great Sales Team
Our sales rep Allen was great to work with! Fastest way experience we have had in buying a car. Finance was great as well.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for your feedback, Whitney. It's fantastic to know that we were able to make your purchase incredibly easy and quick. We look forward to working with you again in the future. Sincerely, Tim Slattery General Manager Gerald Kia of North Aurora tslattery@geraldauto.com
Great service, always!
The customer service is always friendly, kind and prompt. The guys are all great to talk to and the waiting room is comfortable.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don't hesitate to contact me or visit us if you need anything else. Sincerely, Tim Slattery General Manager Gerald Kia of North Aurora tslattery@geraldauto.com
kia of north aurora
The wait was ok...got a surprise when i went to leave...did not get the 3 years of maint we were told we got when we bought the car
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We are so glad to read that you had such a positive experience at our dealership! We can't wait to see you again soon. Please reach out if we can help out with any other needs. Sincerely, Tim Slattery General Manager Gerald Kia of North Aurora tslattery@geraldauto.com
great service, super clean facility, and snacks
The staff was help and courteous. The snacks were an added bonus. I definitely like brining my car for maintenance.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Russell, thank you for writing such a great review about our dealership! We appreciate the feedback and are pleased that your service experience was so positive. We always do our best to make sure all of our customers leave completely satisfied with the maintenance work performed on their vehicle. We look forward to seeing you again. Sincerely, Tim Slattery General Manager Gerald Kia of North Aurora tslattery@geraldauto.com
Great service
Honest and friendly would recommend. My favorite Kia auto to go too. Hopefully they can help me buy my next car. Very satisfied
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Michael, thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. We look forward to working with you again! Sincerely, Tim Slattery General Manager Gerald Kia of North Aurora tslattery@geraldauto.com
Great experience
Gina Esposito was very professional and responsive. The finance manager offered different financing options so that we could choose the best one for us.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for writing this fantastic review! It is of the utmost importance that our guests leave our dealership confident they made the right decision. I'm happy to hear about your positive experience with us. Sincerely, Tim Slattery General Manager Gerald Kia of North Aurora tslattery@geraldauto.com
New car buying experience
Staff friendly; willing to answer any questions and spend the extra time needed if necessary; facilities are very clean and comfortable if you need to spend a few hours there. All staff adhere fully to Covid guidelines with mask wearing etc.
- Customer service —
- Buying process 4.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
To say thank you is not enough, Denise! We are thrilled to read your kind words about our employees, facility and overall experience with us. Please stop by Gerald Kia of North Aurora again! Sincerely, Tim Slattery General Manager Gerald Kia of North Aurora tslattery@geraldauto.com
Helped us find the right fit
We were able to spend the time to evaluate several different vehicles and trim levels to find the right match for my wife.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for taking the time to write this 5-star review. We strive to provide courteous service to all our guests and are glad to hear that we helped you find the car you were looking for. Please keep us in mind for your future auto needs, as our team is always here to assist you. Sincerely, Tim Slattery General Manager Gerald Kia of North Aurora tslattery@geraldauto.com