Reviews
new vehicle purchase no contact
friendly staff great internet rep Sherry teamed well with sales and finance ed and dan expedited paper work met expeditions alleviated the stress of a major purchase
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Your kind words mean a lot to us. We appreciate your feedback and are happy to hear that our team was able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction, and we try our best to make the car buying experience as easy and stress-free as possible. We look forward to assisting you with your future sales and service needs. Sincerely, Tim Slattery General Manager Gerald Kia of North Aurora tslattery@geraldauto.com
Friendly staff, and easy experience
It was a great and easy car buying experience. Scott was very helpful. I would buy another car from them
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Tim Slattery General Manager Gerald Kia of North Aurora tslattery@geraldauto.com
Apt scheduled, but oil change takes over an hour.
I like getting the oil change at Kia but the process takes too long. If I am scheduled for an appointment, I should be out of there in less than an hour.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Matthew, thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. We look forward to working with you again! Sincerely, Tim Slattery General Manager Gerald Kia of North Aurora tslattery@geraldauto.com
My 2021 Kona
All workers were friendly, helpful and polite. The work was done fast and efficient. I enjoyed my stay in the waiting room.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Tim Slattery General Manager Gerald Kia of North Aurora tslattery@geraldauto.com
The Wilson's
Excellent Customer Service and the Finance guy is amazing thank you very much we are so happy with our Kia and the price and so is our daughter with hers we will recommend you and will definitely be back ❤
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, Tim Slattery General Manager Gerald Kia of North Aurora tslattery@geraldauto.com
Great place
Was fast and easy purchasing new car clean friendly environment respectful of my concerns good inventory and very helpful on information
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, Tim Slattery General Manager Gerald Kia of North Aurora tslattery@geraldauto.com
Great Servce
Service desk very friendly and helpful. My shuttle service was prompt and courteous. Staff explained the inspection thoroughly and phone kept me informed of the process at all times
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Tim Slattery General Manager Gerald Kia of North Aurora tslattery@geraldauto.com
Wonderful Experience!
Love everyone I come into contact with at your dealer. Service department is EXCELLENT, worth driving over 90 minutes just to get my oil changed! I tell anyone who will listen how wonderful you are.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Candice, thanks for this great review! We can't tell you enough how much we appreciate our service team. They do a fantastic job and we are very happy that they were there to take care of you! Thank you again and we look forward to working with you in the future! Sincerely, Tim Slattery General Manager Gerald Kia of North Aurora tslattery@geraldauto.com
Great service
I had an issue that was really a safety issue and they got my car in and going a quick as reasonably possible.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We appreciate your kind words, Brent. We are glad that we could get your car fixed up and back in good running order. Thank you for your recommendation as well. If there is anything more we can do please come back and see us again any time! We look forward to your next visit. Take care. Sincerely, Tim Slattery General Manager Gerald Kia of North Aurora tslattery@geraldauto.com
Awesome sakes experience
Damian was great to work with and his buddy too. They have great customer hospitality and made the process very smooth.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We're pleased to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future. Sincerely, Tim Slattery General Manager Gerald Kia of North Aurora tslattery@geraldauto.com