Reviews
Continued Excellent Care
Incredibly friendly service! I so appreciate the North Aurora Service Center. They go above and beyond to answer questions and to provide excellent service!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your wonderful feedback, Kailyne. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Great service
They are always very friendly and very helpful. They take there time and explain what they have done and what needs to be done. I've always had great service from them.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for sharing this great feedback with us, Tamara. We feel our service department is what makes Gerald Kia of North Aurora special. Reviews like yours help us to make sure that we are continuing to provide our customers the friendly, quick and comfortable service experience that our dealership is known for. I am glad to hear that you were pleased with your visit. We would love to work with you again in the future. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Friendly staff and sales person assist us well in our
Friendly staff and sales person assist us well in our forever car and making sure we were taken care of at all times.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We are truly grateful for this awesome review! We are thrilled that our team was able to take care of you. Everyone is a great asset to our team and we appreciate them for providing you with the service that you deserve. Thank you again and we look forward to the opportunity to work with you again in the future. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Friendly Service
Quick and friendly service with a very familiar staff who respectfully and politely ask and give help when needed. Richard made the process easy and comfortable to be at my appointment with a smile and confidence that what I was told would take place as soon as possible.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for your perfect review, Carolyn! We're glad to hear that our team was friendly! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Great service
Didn't have to wait long for them to finish with my car. They did an excellent job with what I needed done on my car.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Kimberly, thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and we’re ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Gerald Kia - Super Place
The dealership treats you like family. I asked for a service that they called to say I did not need. They could have performed the service and charge me but they did not.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Kevin, hello and thank you for this fantastic review! Family is just what you are and we are very happy that you feel that way. That is what we value and we make every effort to make our customers feel that way. We look forward to the opportunity to work with you in the future! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Great service
Very friendly and nice also very clean will definitely be recommendation to all my friends and family so the can experience the great service experience I had
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Molly, it is wonderful to hear that our team was able to provide you with a great service experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Gerald Kia service department
Everyone in the service department was very friendly and honest. They did NOT try to sell me any service I did not need. Was pleasantly surprised that all I needed was an oil change. I will definitely be coming back for my service needs, and probably buying another Kia.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Jim, thanks for this great review! We can't tell you enough how much we appreciate our service team. They do a fantastic job and we are very happy that they were there to take care of you! Thank you again and we look forward to working with you in the future! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Good Work
Rich (hope I got his name right), was very helpful, friendly, knowledgeable and accommodating. He took the initiative in mentioning to me a recall that I was completely unaware of. For that I'm grateful. OH ... and make sure there's Hot Chocolate available for the Customers! LOL
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
First and foremost, thank you for stopping by to leave this incredible review, Crystal. Our staff prides itself on providing efficient and friendly service to every customer that comes to our dealership. I'm happy to see that your visit reflects these values and that Rich assisted you in such a detailed and customized manner. Give us a call if you have any further questions! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Great
Great service. Richard was very friendly and I really appreciate you having drivers now so I didn’t have to wait.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Kristen, we sincerely appreciate your feedback. Each employee is a valued member of the Gerald Kia of North Aurora team and we all strive to provide excellent service! We look forward to seeing you again in the future. Thanks again! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com