Reviews
Great experience!
Great experience! Adil, our sales representative, was incredibly knowledgeable, conscientious, and kind. He exceeded our expectations and provided exceptional customer service. He asked great questions to ensure we decided on the best car to fit our needs and was extremely accessible and a great communicator. Highly recommend Adil and the team here!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the great feedback! I am so happy to hear that you have enjoyed your visit here at our dealership! Adil is a great asset and we're thankful to have him on our team. We appreciate your business! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Great experience getting the car of my dreams!
I liked the availability of models, convenience, staff, and flexibility to work with us. I loved that no one pressured us and I was driving around looking at the cars or sitting inside my car, waiting to go in.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Brady, it is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Overall great experience with quick service and easy
Overall great experience with quick service and easy selection. Knowledgeable staff who know their cars.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact me or visit us if you need anything else. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Excellent friendly service in a clean facility....
Service is personable, friendly and on time! Waiting room is clean, bright and comfortable. My Kia was inspected and serviced within an hour and half.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We love hearing from our customers, so thank you for taking the time to write this glowing review, Lynn! It's wonderful to hear that our staff at Gerald Kia of North Aurora was able to provide you with an awesome experience! We really appreciate this feedback and we will share it with the team. Thanks again, and if you have any questions about the work that was done, please feel free to contact us. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Kia Ev6 Purchase
Professional friendly helpful knowledgeable Easy access General Manager , Sales Team, Business Manager all worked together to deliver vehicle even through inclement weather conditions . Get your next vehicle at KIA North Aurora
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for taking the time to submit this awesome feedback, Charles. Hearing that you received excellent service from one of our sales team members is always encouraging and reassures us of our commitment to our customers. We hope that you enjoy the new vehicle and we look forward to doing business with you again in the future. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
2024 Kia Soul Service
Everyone there is very polite and professional. You definitely provide top self service. It's always an enjoyable event when I take my vehicle to your service center.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your feedback! Our team works hard to provide every customer with 5-star service and we're glad that you enjoyed your experience with us. If there's anything else we can do for you please don't hesitate to reach out. Take care! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Keith Marshall so great and patient with us!
Keith Marshall so great and patient with us! Walked out with the we love! Thank you such a friendly dealership!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for providing this amazing feedback! Our team really appreciates your comments and we hope that you will visit us again soon! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
New Car
Purchased a new car; fly in from out of state, friendly service, prompt, fair pricing. Staff was helpful, and engaging.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Gary, we love hearing about customers who have a terrific experience at Gerald Kia of North Aurora. We know that buying a car is an important decision and we are proud that you chose our dealership. Please feel free to contact us if you have any questions about your new vehicle. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Great Service
Very kind and very thorough. They even looked at an issue that wasn't parr of the service appt. Andrew is a great service manager.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We are thrilled to read your review, Denise! Thank you for sharing your positive experience with us. Your satisfaction is our utmost priority, and we are glad we delivered on providing exceptional service. We can't wait to welcome you back for more wonderful experiences! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Clean waiting area
Facilities great service consultant was great dealership provided a clean and comfortable lounge while you waited for your vehicle to be serviced
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for visiting our service department and for leaving the kind words, Tom. We plan to continue giving great customer service and a comfortable place for all our guests during their visit to our dealership. We look forward to working with you again soon! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com