Reviews
One stop shop
Jordan Travis was excellent- he found me the best bang for my buck! Very professional group from start to finish.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Kelly, your feedback is invaluable to our team. We appreciate you taking the time out of your day to leave us this amazing review. Sincerely, Matt Gerald - mgerald@geraldauto.com
Excellent service!
Excellent in every way. The facilities are clean and pleasant, the service is top notch, and the people are great.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We appreciate the kind words, Michael. We look forward to seeing you again in the future! Sincerely, John Kainz - Service Manager - Jkainz@geraldauto.com
Great Service
Fast, friendly, fair, clean and kind from the CDC office to sales to serve. I just LOVE the service from the staff to the manager to the work itself.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for taking the time to write us a great review! I am thrilled to hear that you had such a great experience with us. Please let us know if we can help you with anything else. Sincerely, John Kainz - Service Manager - Jkainz@geraldauto.com
Excellent customer service and care
I came in to the service department for an oil change and tire balance / rotation. I made my appointment online, but I also called to inquire about what procedures might be going on due to Covid. When I arrived I was so impressed by the fact that each employee wore a mask and gloves. Decals on the floors marking proper distance. Chairs in the waiting area had been spaced out and employees were wiping down surfaces regularly. My vehicle was ready much earlier than anticipated as well. I greatly appreciate the professionalism and care that was taken.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Sara, it is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Regards, John Kainz - Service Manager - Jkainz@geraldauto.com
Good service
I liked how friendly they were and how they also cleaned my car after my pil change! They waiting area was nice as well, they had snacks for people whilst they waited.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Katlin, we appreciate your kind words about our service team. Thank you for choosing Gerald Kia of North Aurora for your vehicle needs. Best, John Kainz - Service Manager - Jkainz@geraldauto.com
Always Happy!
I was happy with everything about my experience. I feel like the Service team knows us and our cars. They take care of us and our cars really well!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Ruth, it is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Best regards, John Kainz - Service Manager - Jkainz@geraldauto.com
Thank you Gerald Kia of North Aurora! It was most...
Thank you Gerald Kia of North Aurora! It was most trustworthy transaction I ever experienced. Employees were very professional and honest. Love my new Kia Sorento, it’s very smooth and spacious.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, Matt Gerald - mgerald@geraldauto.com
Great service Gerald KIA North Aurora
Gerald KIA Service Department of North Aurora, IL offers customers a experience from extremely professional staff, reliable and courteous service.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Patricia, thank you for the feedback! We are happy to hear about your positive experience at Gerald Kia of North Aurora, and we are grateful you chose us for your automotive needs. We look forward to working with you again in the future! Best, John Kainz - Service Manager - Jkainz@geraldauto.com
Great Customer Service and Great Deal
I never felt pressured to buy until I said I wanted it. Every time I went before that I was about to test the vehicle and learn about it without being pressured. I was able to learn without feeling like everything was just buy buy buy. Oscar was great to work with and definitely will recommend to others that are in the market to buy.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you so much for the nice review, Seth! We really appreciate this feedback and I'll be certain to share your compliments with Oscar and the rest of the staff. We pride ourselves on offering high-quality customer service, and I'm glad we were able to take care of you. It was our pleasure! Kind regards, Matt Gerald - mgerald@geraldauto.com
Quick And Efficient
Fast, quick, and precise! Staff was efficient and I knew what was going on with my vehicle every step of the way!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for the kudos! We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Sincerely, John Kainz - Service Manager - Jkainz@geraldauto.com