Reviews
Best Stinger dealer in the midwest!!
It was so fast I don't even remember doing it!! Communication with both Jaime and John has been non-stop and a joy to say the least!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Matt Gerald - mgerald@geraldauto.com
Great people
Nice and courteous staff, liked the online option about recommended services. John was a great help and gave a personal feel to the experience.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, John Kainz - Service Manager - Jkainz@geraldauto.com
Very helpful
Friendly staff, clean facility, nice waiting area, I liked browsing the cars inside, just wish new cars were not so expensive
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit. Sincerely, Matt Gerald - mgerald@geraldauto.com
Tire replacement with pickup and delivery
The two elements of this visit that I liked best were the prompt pickup and delivery of the car and the friendly treatment.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We really appreciate your feedback, Thomas. We love hearing from our customers and thank you for choosing us for your automotive needs. We hope that if you ever require automotive assistance in the future, you won't hesitate to reach out to us. Sincerely, Matt Gerald - mgerald@geraldauto.com
service at Gerald Kia
Very Professional and prompt service. Clean customer lounge had my service during the COVID 19 pandemic and the staff were wearing gloves and masks.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Peter, thank you for the feedback! We are happy to hear about your positive experience at Gerald Kia of North Aurora, and we are grateful you chose us for your automotive needs. We look forward to working with you again in the future! Sincerely, Matt Gerald - mgerald@geraldauto.com
JeAnne
They are always accommodating, kind and friendly! Service department is always helpful, and friendly. I would recommend Geral Kia of North Aurora for car purchase.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for taking the time to leave us this feedback. Your review gives us the opportunity to learn if we are delivering great customer service and I am glad that this was the case with you. Please let us know if we can help you with anything else, thanks. Sincerely, John Kainz - Service Manager - Jkainz@geraldauto.com
I got a recall done and I test drove a new card
I test drove a new car they were very informative about the features available with the car And the waiting room was very clean while I got my car serviced there as well
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, John Kainz - Service Manager - Jkainz@geraldauto.com
Great service team
The service team always takes the time to make sure that my car is completely taken care of while making sure to look into the most affordable options.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for the kudos. It is gratifying to hear that you were received quickly and kept informed of the progress of the work on your car. Please feel free to stop in or reach out to us if you have any questions for our staff. Sincerely, John Kainz - Service Manager - Jkainz@geraldauto.com
Above and Beyond Service!
Service department went out of their way to assist me in getting an oil change. Their customer service and communication was top notch!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for the kudos. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Sincerely, John Kainz - Service Manager - Jkainz@geraldauto.com
Gerald Kia
Pleasant, welcoming. Very clean which is important in today’s world. Told me my car would be fine in an hour. It was.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Jill, thank you for the feedback! We are happy to hear about your positive experience at Gerald Kia of North Aurora, and we are grateful you chose us for your automotive needs. We look forward to working with you again in the future! Sincerely, John Kainz - Service Manager - Jkainz@geraldauto.com