Reviews
Great honest service
Friendly, fast and honest .I go on my lunch break for oil change and they get me in and out quickly
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, John Kainz - Service Manager - Jkainz@geraldauto.com
GREAT CAR BUYING EXPERIENCE..
James Vanacora and Fabian Murphy were awesome and a pleasure to work with. Genuine nice guys and responsive to what I was looking for and questions. I knew what I wanted and James located the exact vehicle I was looking for on short notice. I took my 2013 KIA Soul in for servicing and decided to look around... Well, the outcome was I drove home with a brand new 2018 KIA Soul... I LOVE my Hamster car... Thank you gentlemen for a great and awesome experience.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for leaving us this great review. We are very happy to hear that we could be so helpful during your recent visit with us. We appreciate your recommendation as well. We look forward to seeing you back again in the future. Take care! Sincerely, Matt Gerald - mgerald@geraldauto.com
Great car buying experience
Dennis was great to work with. He was very patient and understanding of our time constraints while car shopping with two young kids. He was great at explaining all the features in the cars in easy to understand terms. Fabian went above and beyond to get us to exactly the price point we were looking for. He was also really great with our kids- even offered to get them lunch so we could keep working on our "deal"! I feel like we were greeted promptly and everyone we came in contact with was very nice.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs as we are always here to help. Sincerely, Matt Gerald - mgerald@geraldauto.com
Flexible and Responsive Dealership
James Vanacora and Dan Rudnicki were a pleasure to work with. Genuine nice guys and responsive to my requests and questions. Located and set up the exact vehicle I was looking for on short notice
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, Matt Gerald - mgerald@geraldauto.com
Excellent Service at Gerald Kia
We had a wonderful experience with the help of our sales consultant Ellen Barry, we met with her on several occasions in our final selection process, very helpful.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 3.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thanks for your outstanding review and congratulations on your purchase, Michael! I am very happy to hear that Ellen was of such help to you. We strive to provide excellent customer service, and I'm glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, Matt Gerald - mgerald@geraldauto.com
Great service, friendly atmosphere
The waiting area was comfortable, clean and convenient. Service was timely and reasonable. Personnel are always friendly, knowledge and helpful.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for taking the time to leave this review, Jean. Our team strives to build long-term relationships by delivering amazing service to each of our guests. We appreciate your business and look forward to working with you again! Sincerely, John Kainz - Service Manager - Jkainz@geraldauto.com
Amazing Service from Start to Finish
We made several visits before we decided on the car we wanted and Ellen was there to help us all the way. She was very helpful with all test drives and all the questions we asked. She made us feel welcome and valued as customers. We appreciated all her work in getting us in our new car. Thanks again Ellen. We would also like to give Dan a thank you for getting our numbers and paperwork together. He has helped us in the past and provided excellent service.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with their overall experience. We look forward to working with you again. Sincerely, Matt Gerald - mgerald@geraldauto.com
Service
Great welcoming service, Dennis and Ferris and Fabyan were great! They made my car shopping experience easy. Great dealership definitely would recommend it to people.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there's any other automotive need we can assist you with, please don't hesitate to call us or stop by. Sincerely, Matt Gerald - mgerald@geraldauto.com
Relaxing
Very clean showroom despite the winter slush outside. I never felt pressured to make a decision and was given room to breathe and make a decision.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for taking the time to leave us this feedback. Your review gives us the opportunity to learn if we are delivering great customer service and I am glad that this was the case with you! Please let us know if we can help you with anything else, thanks! Sincerely, Matt Gerald - mgerald@geraldauto.com
Always very nice and very happy with all work
Friendly and always super service. Top Quality service ,They always are on time with my appointment , Top Notch, I have always been satisfied. Thank You.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your review and business as a customer. It is our goal to provide every one of our customers with the kind of excellent service you described and we're glad we achieved that. Once again, we appreciate your business and hope you'll keep in touch for your future car needs. Sincerely, John Kainz - Service Manager - Jkainz@geraldauto.com