Reviews
They have always been great with trade ins and treating...
They have always been great with trade ins and treating customers well. This is my 4th time in a row
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for your loyalty with our dealership, we really appreciate your business! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Martin was awesome with listening to my needs for a car....
Martin was awesome with listening to my needs for a car. This is my second car with Gerald Kia of North Aurora. I am always recommending friends and family to go to them!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for leaving us this great review! We are very happy to hear that we could provide you with a second car buying experience that was just as good or better as the first! Please come back and see us again in the future with anything else you might need. Take care! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Very Happy with my KIA
I ALWAYS have a great experience when dealing with Kia of North Aurora. John and Kyle are professional and very nice. Always willing to answer my questions. I like the fact that they will give me enough notice to budget for any upcoming routine repairs. They never push me to get anything done but they do recommend when they feel it is time to do some maintenance. I've had my Forte for 7 years and there have been no major problems!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
I have already recommended a few close friends to Gerald...
I have already recommended a few close friends to Gerald Kia of north aurora! Low pressure to buy. Very informative about the products they sell.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Great Service
Everyone was very nice and made it an easy process. Alan was a big help and got me the car I wanted
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for taking the time to write this 5-star review. We strive to provide courteous service to all our guests and are glad to hear that we helped you find the car you were looking for. Please keep us in mind for your future auto needs, as our team is always here to assist you. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Alan did a great job, of helping me choose the right car...
Alan did a great job, of helping me choose the right car for me. He was not being pushy, and any question I asked he could answer. Definitely has a lot of knowledge.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Your kind words and fantastic review are greatly appreciated! I am elated to hear that our team was able to provide you with the pressure-free and knowledgeable service we strive to deliver to each of our guests. Thank you for spreading the word about your excellent experience; we look forward to working with you, your family, and your friends in the future. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Gerald Kia of North Aurora
Kyle Vallino made it a great experience. He answered all my questions. I will recommend this dealerships service department. Comfortable waiting area and enjoyed a bag of popcorn.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. We hope to be of service to you again in the future. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Great service, quick purchase
Everybody is very friendly and helpful, was in and out quickly. Would recommend and will be back in the future
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Great service
My service rep was great, professional and personable. Quick turn around time. Also my car even got a bath and looked spectacular.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We can’t thank you enough for writing this awesome review for our dealership! It was a pleasure to help you, and we look forward to doing so again. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
great facility and good coffee.
There was good communication of items to repair and approximate completion time. There was good follow up on parts not in stock.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for the kudos. It is gratifying to hear that you were received quickly and kept informed of the progress of the work on your car. Please feel free to stop in or reach out to us if you have any questions for our staff. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com