Reviews
Great service
My service rep was great, professional and personable. Quick turn around time. Also my car even got a bath and looked spectacular.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We can’t thank you enough for writing this awesome review for our dealership! It was a pleasure to help you, and we look forward to doing so again. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
great facility and good coffee.
There was good communication of items to repair and approximate completion time. There was good follow up on parts not in stock.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for the kudos. It is gratifying to hear that you were received quickly and kept informed of the progress of the work on your car. Please feel free to stop in or reach out to us if you have any questions for our staff. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Adil was very nice and informative will stay with him,...
Adil was very nice and informative will stay with him, although I’m not a big fan of GEARLD
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for the great rating. We're pleased that everything went well for you. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Great Svc Team
Always a great experience. Kyle was great. Took care to make my sure my car was ready for a road trip the next day. They even cleaned the inside windshield per my request!!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for writing this fantastic review and giving our dealership such an excellent star rating! It's great to hear we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Excellent service
There was no complaint or issue getting my car to the technician after arriving 10 minutes late for my appointment. I let them know what I needed, they checked and confirmed condition of parts I wanted replaced, and they were timely in their service of my Sorento. My interaction with employees was friendly and courteous.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much for the wonderful compliments! We couldn't be more pleased to hear ourselves described as professional, friendly, and courteous. We hope you enjoy your like-new car and we look forward to seeing you again whether for routine service or another purchase. Thanks again! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Great work friendly service. Santos was a great sales...
Great work friendly service. Santos was a great sales man professional and knowledgeable. Dot dot
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for the kudos! We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Gerald Kia of North Aurora
Integrity is the word I think of first. Right along side that is friendly, helpful, and, responsible, and then right back to integrity. Don't pass up of Gerald Kia of North Aurora.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
our saleman was awsome very nice and polite i will tell...
our saleman was awsome very nice and polite i will tell any i know about adil. thank you sir for my sister, she love her new car
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for the kudos! We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Damian was very personable and worked hard to get us a...
Damian was very personable and worked hard to get us a deal we were happy with. The dealership overall was not pushy on upselling and worked with us through a few obstacles.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Your kind words and fantastic review are greatly appreciated! I am elated to hear that our team was able to provide you with the pressure-free and knowledgeable service we strive to deliver to each of our guests. Thank you for spreading the word about your excellent experience; we look forward to working with you, your family, and your friends in the future. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Great service and friendly staff
Everyone I encountered was friendly and just overall nice people. I appreciated the shuttle service (which I normally don’t use)- as it really helped me out when I didn’t have anyone else available to get me to/from the dealership. The work on my car was amazing! I had my car detailed and I think it is cleaner now than the day I bought it!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com