Skip to main content

Kia of Cleveland

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (51 reviews)

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (51 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

Want to share your experience with this dealership?

Write a review

Awesome experience with Jonathon Cotton

Jonathon Cotton was our sales person and he was great! He did everything he could to take care of us and get us in our new Kia Soul which we love!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

I was a 1st time buyer & Kia of Cleveland #1!!!

I was a 1st time buyer. Kia of Cleveland worked hard & got me in a new 2018 Forte. Bryan was my dealer, very nice, explained every, & even gave advice. Kia of Cleveland #1 in my book! No hassle. Thank you all for making my first experience the best & so easy! I will not shop anywhere else!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

Rude Customer Service

Drove 2 hours to look at a jeep. Listed at 22890. They were not willing to negotiate the price which was fine so I told them I wanted to think about it. Afterwards the sales manager proceeded to come outside ask a few questions then after tore the quote paper in front of us and said "I'd hate to know I drove 2 hours to not buy a car". Absolutely rude and uncalled for. We will never recommend this so called "dealership" to anyone.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
1 person out of 1 found this review helpful. Did you?
Yes No

Got great service, with speed!!

My salesman, Jeff Adams, was very professional and helpful. He fought to get me an excellent deal on a new Kia Niro (which is an awesome car!) And, Patrick Jones, who sold us our Sorrento (a year-and-a-half earlier) was just as awesome. These guys gave my wife and I a great car buying experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 4.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

Great Experience!!

It was my first time buying a car and I would recommend them to anyone! The employees were fantastic and helped me out so much! Ask for Bryan he is great!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

Amazing staff!

The staff was absolutely amazing. They were so easy to talk with and went out of there way to make you feel comfortable with the whole buying experience. They were honest and did not give the go around. Would highly recommend!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Thank you for the 5 Star review! We are glad we could earn your business!

Kia of Cleveland is awesome!

I dealt with Corey and he was wonderful! The whole car buying process was smooth and fast. Everyone was friendly and I couldn't get over how quick, I was in and out. Thank you!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

Kia, the way to go.

Guys, shopping with Kia was the best experience! Jeff Adams was an amazing sales person! He did not pressure me at all! Not to mention, it was a busy day, with several customers and I still felt like the most important person there!! We love the service so much my husband bought his car and we were so happy I bought mine less than two days later!! We love Kia of Cleveland!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

Kia of Cleveland is great to work with

We have purchased 3 cars from Kia of Cleveland. Everyone is great and will do what it takes to make their customers happy.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

5000 mile oil change

The service was performed in a very timely manor, less than an hour. The employees were friendly and the facility very clean and neat. Employee checked on the waiting room several times while I was there, to make sure the snack sections were filled. The services that were done were explained and I was told of the results. Would recommend strongly. This is my second KIA and we have always been treated well at KIA of Cleveland!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No