#1 Cochran Kia Robinson

They never did get back to me with the price of all a few times and still didn't get a price

As we saw and they stated only 1 pymt left. Get a bill w/2 pymts. Manager won't return calls. They took the car, should pay last pymt. They owned it not us.

Always been treated well. Honest and professional employees. Not much more you can ask for.

I do not recommend that you take your car to #1 Cochran Kia service for any moderately complicated service, especially anything taking longer than a day. Communication with the service department is terrible, bordering on non-existent, with an inability to contact a service advisor or receive a call back after numerous attempts over multiple days. If your specific service advisor is unavailable, other service advisors have no ability to tell you anything about the car and will refuse to return the car to you. If you must use this service department, I encourage you to rigorously document every interaction. If you engage with their answering service, request that you be CCed on any email. My car was having 12V battery system issues, so I made an appointment a month in advance and dropped the car off for four full business days (and two Saturdays). My suspicion is that my car was not looked at at all during this time. When I called to have the car moved for immediate pickup, they quickly rushed a diagnosis that seemingly involved opening the hood (to jump the car) and then opening the fuse box where they saw a dashcam wire. At that point, they were able to bill for two hours of diagnosis with only the suggestion to unplug the dashcam and no information about if the battery needed to be replaced. My purchasing experience a year before (from Dawn Wilson) was wonderful and I recommend her specifically, but I cannot recommend the service department.

It's unfortunate when once great dealerships go bad. I've purchased 3 used vehicles from different Cochran dealerships over the past 2 years, spending well over $50,000. The first indication of things going downhill was when I purchased a $25,000 used Chevy Colorado last year. No one mentioned that the vehicle had been in an accident until the paperwork was being signed. The finance person slipped a Carfax report in to be signed near the end of the process. As we all know, at that point in the several hour process, you just want to get out of there and go home. Very deceptive practice. My latest purchase was for my daughter, a 2016 Jeep Cherokee Limited. Admittedly, I purchased this as is, expecting everything to work properly as that is the sole reason for paying a higher price from a dealership. Sadly, in just over 50 days from purchase, odd electrical issues started with dash lights flickering, the stereo not turning on then turning on unexpectantly, the air conditioner attempting to blow but no air comes out then starts working again randomly, and hard starting. I contacted my sales person and was told that I would be charged $180 to run a diagnostic. What? I would be charged to have a diagnostic run on a fairly recent purchase from the dealership I've been loyal to? My sales person tells me that he went to the GM and was told that there was nothing they could do for me. He then promised to have the GM contact me. It's been over a week with me leaving voicemail messages for my sales person and I've heard nothing from him or the GM. Sadly, I won't be buying from this organization again.

Not great. Kia seems to have a bunch of their motors blowing up on older vans/suvs. It also seems like maybe Kia corporate and the dealerships are at odds with each other or what to do about it and who should pay. I have an older Kia 2015 and I received a warranty notice about a coolant leak. I happen to have a coolant leak so I though, awesome it will be looked at quickly and at no charge to see if my coolant leak is the one covered in the warranty. The whole process stunk. I had to wait two weeks to get fit in to have an appointment. When I show up they try to convince me I have to pay $180 to have them look at it. I tell them it's not what the paper says. They say owell. I call corporate and they give me a case number and tell me not to pay for anything. At that point the service guys stopped being nice, or even looking me in the eye. This was supposed to be done why I wait. After the call to corporate now it's going to be two weeks, no loaners, no real estimates on when they might have a chance to look it. So I had to go back and pick the car up, they didn't do anything in the 24 hours plus they had it there. I can see my car sitting there. Still no eye contact, still weird. They are taking a long time to get me my keys. I ask someone, they say they are trying to find my keys. After about 5 mins of waiting around I bust out my phone and use the airtag on the keys to locate them. Right around the corner, out of sight, the other guy is sitting down talking to someone holding my keys. Once they see me, surprise, they found my keys. I don't think the guys there are terrible. I think Kia makes not great cars, they are breaking in mass, and the guys just can't keep up. Also, once you stand up for yourself or call corporate to get help, you might as well go somewhere else. At that point they are not going to help you with anything.

I rarely leave reviews but in this case I feel a moral obligation. From my experience with purchasing a new vehicle, it is my perspective that Cochran uses deceptive sales practices which I believe to be unethical. They then show little to no care or regard for the customer post sale. I have voiced my grievances and given ample opportunity for a response, but the manager will not even reply to VMs or emails. This has been my only negative experience in 30+ years of buying vehicles. I caution all to NOT purchase from Cochran. The deal you think you are getting may not be what it seems or worth it. Highly advise going elsewhere.

I was at Cochran Kia today. Have an oil change while I was there. They suggested a bit may be getting my car inspected was there a little longer than expected but everything worked out fine thank you Zach. For the good customer service. Keep up the good work. see you guys soon.

#1 Cochran once again exceeded my expectations with the service it delivered. My Kia Soul had major engine issues, #1 Cochran led by Zach Teitz went out of its way to provide me with a rental for over two months while the issues were taken care of. My car was returned to me in perfect running condition. It's just the latest example of #1 Cochran taking wonderful care of its customers.

THANKS to Matt McMinn, Service Adviser, #1 Cochran /Kia for his EXCELLENT Customer Support that he and Service Technicians provided to repair my Daughter's 2013 Kia Serranto Starter on Wednesday January 31st, 2024! Thw Technicians did Excellent repaircwork and Matt advised me throughout the entire repai process and also. provided me with a retired military discount. Keep up the EXCELLENT WORK #1 Cochran/Kia!