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Kirby Kia of Ventura

(457 reviews)
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 5:00pm
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Sales Service
Monday 9:00am–8:00pm 7:00am–5:00pm
Tuesday 9:00am–8:00pm 7:00am–5:00pm
Wednesday 9:00am–8:00pm 7:00am–5:00pm
Thursday 9:00am–8:00pm 7:00am–5:00pm
Friday 9:00am–8:00pm 7:00am–5:00pm
Saturday 9:00am–7:00pm 8:00am–4:00pm
Sunday 10:00am–7:00pm Closed
2014 state dealer award
View 1 awards
2014 state dealer award
New (888) 483-1461 (888) 483-1461
Used (877) 760-2604 (877) 760-2604
Service (877) 760-0053 (877) 760-0053

Reviews

(457 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Kirby Kia of Ventura from DealerRater.

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Impeccable customer service

I’m so glad I took the decision to travel from Bakersfield to Ventura (which realistically is not that far and is a nice drive) My experience leasing a car from KIA of Ventura (KIRBY) was excellent! I worked with John Gonzales, he was fast to answer all my questions he definitely knows the car business and he went above and beyond to make everything go smoothly, working with John Gonzales (Internet sales manager) Jose Valdivia (Sales Manager) and David Kim (Finance director) was an absolute pleasure. This is the easiest dealership I have work with, if you are considering buying or leasing a KIA , I highly recommend KIA of Ventura they are honest and helpful people Kia of Ventura definitely have an impeccable customer service

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you Wilma! We appreciate the positive feedback. Enjoy your new KIA.

Great Dealership

Mark Morehead was great! I called and he told me the car was available. I asked for the total price out the door and he gave me an accurate price with no hidden fees or aftermarket dealership accessories added to the price. I drove nearly 500 miles to pick up my car. He held it for me and the finance guy wasn’t pushy either. Wonderful experience when I had so many bad ones right up to it.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Adrian, thank you for your business and the great review. We appreciate it.

Great Job!

Clint gave me a very good accomodation and excellent service. Very professional, approachable, trustworthy and honest in his deallings. This is a far cry from my disgusting experience during my last visit a few months ago.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you Wilhelm for the positive feedback, we appreciate your business.

Tony is the man!

Tony was amazing and made the buying process fun and helped us feel comfortable and confident in our purchase. He truly cares about the experience for his customers which is hard to find these days. Thanks Tony!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you Sam, we appreciate your business and the positive feedback.

Great experience!

It was a pleasure buying from Kirby Suburu of Ventura and Jim Read in particular. He did a great job making me comfortable and informed without feeling any pressure. I look forward to continuing to use them for maintenance and repairs.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you Leo for the great review. We appreciate your business.

Larry Ellis

I was contacted by Deanna, and she followed up several times to confirm the appointment. The sales process was smooth, and she listened to what I wanted and delivered a good job,

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you Larry. We appreciate your business and the nice review.

Great Experience buying a car :)

Thank you to John made my experience great and was able to get most of the process done from home. Very little contact in the dealership. Sean from finance was great too paperwork was quick and helped me with some decisions as well. These guys really look out for you. Thank you Kia of Ventura :)

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Lucy, thank you for your business and for sharing your positive experience with John and Sean.

George Estrada - the CONSUMMATE car salesman!

I can't say enough good things about George Estrada of Kirby Kia of Ventura! George is the consummate car salesman, setting the bar across the board for a PERFECT customer experience! From the moment I reached out to him via email inquiry, George was responsive, straightforward, knowledgeable, and extremely helpful. His upfront honesty, integrity, and professionalism immediately earned my trust. George not only gave me a outstanding deal on the exact car I wanted (minus the back and forth game playing that I'd encountered elsewhere), but actually drove the car to my home 1-1/2 hours away on a Sunday evening; then spent several hours orienting me to all my new car's bells and whistles. And I haven't even mentioned George's follow-up and repeated offers post purchase to go over all of the vehicle features once again. He treated me as though I was a member of his family - going above and beyond in every aspect! The entire experience could not have been more seamless and pleasant. My appreciation and satisfaction is unparalleled. George Estrada is truly the BEST! Without exaggeration, you will not encounter a better car salesman … and nicer guy.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you Anne for the wonderful review. We appreciate your business and sharing your positive experience.

great customer service

Stayed in contact before and after sale of vehicle , was very helpful and professional with getting the vehicle ready for us before leaving the lot, 😊

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you Linda for the 5 star review. We appreciate your business and sharing your positive experience.

Great

Great car buying experience with George Estrada. Extremely knowledgeable and progressional. Helpful. Fair priced. I would do business there again. Even recommended my mom to go there and to get a great deal!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you Emily for the wonderful review. We appreciate your business and sharing your positive experience with George.