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Bob Moore Buick GMC

(181 reviews)

Reviews

(181 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Bob Moore Buick GMC from DealerRater.

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Gorgeous modern facility

Landon Knowles was my salesman. Landon was knowledgeable about the truck he was selling me and took the time to make me feel as though I was not wasting his. Landon helped me find the vehicle I wanted, which was in transit to another dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. Hi, thanks for taking the time to leave a review.

Knowledgable, professional sales person

We have bought and traded/sold over 35 vehicles since marriage 39 years ago. We're car junkies! My wife stated that Rueben was the best and most knowledgeable salesman that we have ever dealt with. Highly, highly, recommend him!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. Hi, thanks for taking the time to leave a review.

Customer/ jones

I was press for time and so advise the Intake person. he missed the promise time, however, he worked to insure all went well for me.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. Hi, thanks for taking the time to leave a review.

great and consistent service

I was assigned a loaner vehicle for our trip when my car couldn't be repaired on the first attempt. I am very satisfied with this experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.

great service

All my car needed was the oil to be changed. I called first to see if they could do it immediately. I took the car in, got the oil changed and was gone in less than an hour. Excellent

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.

Excellent Service at Bob Moore

Appointment was quick and easy. I was going to wait in the lobby but my truck needed a little extra dur to recalls. A complimentary loaner was offered which was an excellent suprise. Advisors were very helpful through the whole process. I will definately return to the facility for service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. Hi, thanks for taking the time to leave a review.

Great experience!

The experience was low stress because the sales people worked with me by phone & e-mail, which was very nice. And Ruben Couch who delivered my vehicle to my rural town in the Panhandle was very helpful with setting up the technology in my new car! He went over the paperwork with my husband & I. Making the total experience less stressful and enjoyable!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle! Hi, thanks for taking the time to leave a review.

Facilities clean and neat. Reps Respectful

Your Rep was courteous and prompt when I drove in for a broken dipstick replacement. The repair was done in about an hour and I was able to get back on the road. I am thankful for GM's dependability and service. Thank You

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 4.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.

great customer service!

Salesman Ruben and sales manager Gary were awesome! My finance guy got fired mid-loan so it was a bit of a problem but all worked out in the end due to their great attitudes and customer service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.

Great Service and hospitality are

Everyone from my salesman Ruben, Gary the manager, Zack in service, and Rolanda in finance made our car buying an amazing experience. I will definitely buy our next vehicle from Bob Moore GMC and recommend them to all of my friends.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Our staff is committed to providing each of our clients with the best automotive experience!