Reviews
CHRIS IS THE BEST!
Chris Shrader was super helpful to my grandmother and I! We appreciate his patience and his ability to make us feel like we’ve known him for years! Thank you for helping both my grandmother and I find cars we both love Chris!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Brianna, We greatly appreciate you for leaving Chris the superb review! We are honored to have had the opportunity to work with you and your grandmother and we are glad that Chris could provide you with top notch service that you so much deserve. We are delighted to know that he was patient and made you and your grandmother feel as if you have known him for years. If there is ever anything more that we may help you with please do not hesitate to let us know. We sincerely congratulate you on your new vehicle- behalf of the entire Crown Chrysler Dodge Jeep Ram of Chattanooga team!
Excellent experience Gregory Norris was great
Gregory Norris was excellent great experience working with them. I have an excellent team working down there. Everybody I have a excellent team working down there. Everybody is super friendly. When it’s time for a new vehicle I’m sure I’ll go there first
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Glenn, Thank you so much for leaving Gregory this excellent review! We are glad to hear that Gregory took great care of you and your automotive needs. We are happy to know that he made your service experience excellent. We look forward to continue serving you and your future automotive needs for many years to come.
Overall Great TEAM!!
Our first Jeep buying experience with this dealership was awesome. the staff stayed after hours to finish up all the paperwork necessary to complete our purchase. None of them seemed to be in any kind of hurry. Specifical thanks to Stacy McNeely, Ian (new sales manager) and Will (financial manager) for everything all of you done.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Tim, We greatly appreciate you for leaving Stacy and Will this stellar review! We are honored to have had the opportunity to work with you and we are glad that Stacy could provide you with top notch service. We are pleased to know that she stayed after hours to help you finish up your paper work. If there is ever anything more that we may help you with please do not hesitate to let us know. Congrats on your new vehicle- behalf of the entire Crown Chrysler Jeep Dodge Ram Chattanooga team!
My experience with Crown Chrysler.
My experience with Crown Chrysler started with David Mays in the Service Department, he was very professional and made me feel comfortable about the work I was getting on my car, he was very knowledgeable also. I really do appreciate his Services. The only problem was It took a long time to get a Oil Change. Other than that the Seating area was very clean and the Lady passing out Snacks is a Plus. Thanks for the Services Crown Chrysler.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Denee, Providing quality and efficient service is so important to us here at Crown Chrysler Jeep Dodge Ram Chattanooga and we are glad that David's efforts could meet your satisfaction! We are glad to hear that he made you feel comfortable with the work getting done on your vehicle. Please drive safely and do not hesitate to let us know how we may be of further service to you.
Good folks
Had oil change performed. Tech had over tighten the drain plug. I could not get plug out even with hitting wrench with hammer. Called and complained. They changed oil and replaced damaged drain plug. All good.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Jim, We are grateful for you leaving us this 5-star review! We are glad to hear that our team took wonderful care of you and could provide you with through and efficient service. We are pleased to hear that we could get your issue fixed during your service visit. We wish you safe travels and please do not hesitate to let us know how we may be of further service to you.
Good folks
Had oil change performed. Tech had over tighten the drain plug. I could not get plug out even with hitting wrench with hammer. Called and complained. They changed oil and replaced damaged drain plug. All good.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Jim, We are grateful for you leaving us this 5-star review! We are glad to hear that our team took wonderful care of you and could provide you with through and efficient service. We are pleased to hear that we could get your issue fixed during your service visit. We wish you safe travels and please do not hesitate to let us know how we may be of further service to you.
Professional & Knowledgeable staff
Very friendly and knowledge staff. I was greeted with a smile & handshake. They took care of what needed done & professionally. They will always have my business.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Dennis, We greatly appreciate you for leaving us this terrific review! We are thrilled to hear that our team took great care of you and your automotive needs. We are delighted to know that everyone was friendly and knowledgeable. We look forward to serving you again when the time comes.
Issue resolved
Helpful advice, David really helped resolve the problem, I can’t wait for the part they ordered come in so I can feel more confident after you all fix the car head light
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Johnny, Thank you so much for sharing the positive experience you had here at Crown Chrysler Jeep Dodge Ram Chattanooga with David! We are pleased to hear that he took amazing care of you and could get your automotive needs taken care of efficiently. We are happy to know that he helped resolve your problem and made you feel more confident getting your vehicle serviced. Please do not hesitate to let us know how we may be of further service to you.
Scheduled Service Visit
Visit was for a scheduled service. Service advisor Ryan Lawrence met me when I arrived and reviewed scheduled service and if any other services were due on my vehicle. Service was completed on time and reviewed with me.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Doug, Thank you for taking the time to leave us this 5-star rating! Offering thorough and efficient service is so important to us, and we are glad that Ryan provided you with nothing less. It is our pleasure to serve you and your automotive needs in any way possible. Please do not hesitate to give us a call if you ever have any further questions or concerns.
Ryan Lawrence is the best
I’ve been taking my Ram to Crown since new and always receive excellent service. Ryan Lawrence has taken care of me the last few times and for future visits I will always ask for him. This guy does a great job.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Charlie, Thank you for your positive review! We are honored that you continuously confide in us with your automotive needs, and we are glad that Ryan consistently provides you with top-notch service. It is our pleasure to assist you in any way possible. We wish you the safest of travels until we meet again!