Performance Toyota Bountiful

Found a used Camry on the Toyota Bountiful webpage and got a quick response from Clay and Jason. Both said the car was very clean. We scheduled an 11:15 appointment with Clay and drove 4 hours to check out car the next day. When we got there at 11:00, Clay had two people scheduled at 11:15 and handed us off to Josh. We went for a drive and the new tires howled and it was dirty on the inside with large stains on the headliner. He said they do not clean the car until it is purchased? Who would buy a car not knowing if the stains could be cleaned? Josh said new tires on Camrys howl until they are broke in?? We asked to drive another car. The other car was clean and quiet. We asked Josh to check the prices and he gave us a good price on both. We decided to try and buy the clean quiet one and told Josh we would like to deal on it. He came back two times and raised the prices on the cars both times. Josh went to see if he could make it up to us. Jason, the Internet Manager tagged in and tried to start over with the dirty car like nothing had taken place. We told him we were not interested in the dirty car and wanted the clean one. He went away for awhile and came back with little compromise. Jason did not really seem prepared or have authority to deal with the 2 misquotes. We gave up on the dealership and went down the street and found a dealer who gave us a good honest deal on a low mile Camry. It really made our day after a 2 1/2 hour bad start at Toyota Bountiful.

I was actually going to sign with another dealership the night before I was contacted by Toyota Bountiful, however, after negotiating for over 3 hours after their posted closing hours, and not reaching an agreement, I went home exhausted and exasperated. Enter Toyota Bountiful. Josh emailed me, saying the could beat the other dealer's price, and they would have the color I wanted, ready to sign today. After working with me on some scheduling issues, I went down to their dealership, breezed through their paperwork, and drove my truck home that night, at the price i actually wanted, inside my payment window. I could not recommend this experience highly enough, and if I wasn't leaving the country, would easily be back to purchase my next car.

I started shopping for a new vehicle at the start of Memorial Day weekend. I was shopping with employee pricing from my employer. I was surprised that in visiting a half a dozen dealerships the no hassle part of the buying program turned out to be a hassle. Some places my employee pricing was withheld from me. I connected with Josh Brinkerhoff and I was fatigued from the car shopping marathon I had been on. Josh was straight forward and provided the pricing to me, price matched the best trade-in offer I had received while shopping. I was able to get the deal lined up and good to go without spending a single minute in the lobby at the dealer. I am extremely satisfied with the car buying experience at Toyota Bountiful and I would recommend others to visit if you are looking to buy. Ask for Josh Brinkerhoff he was very professional and I can say with conviction that he provided an excellent buying experience start to finish.

Dustin and Clay were awesome and both deserve a big raise. Would recommend to anybody, thanks. Everybody was very friendly and helpful to us thanks.

We took our minivan for a checkup on April and they told us that it needed work that would cost us around $1500. We didn't have the money at the time so we started saving to do the work. Now in May we figured since we bought a repair contract maybe it was covered? So we called and they told us it would not be covered because we were over our miles. The funny thing was that it was covered at the time they found the problem. We asked them if they were going to do anything to help us but said that there was nothing they could do. So I filled up the Toyota survey for that service visit and gave them a bad rating. Called Toyota and reported the issue with the dealership. I got a call back later from the dealership service department saying they were contacting the insurance company and trying to get them to work with us since they had documentation that the issue was there when we were covered. Suddenly they were trying to help us so we were happy. That feeling was short lived because then I received a call from the General Manager, Kirk Bengtzen, saying that since I had left a bad review he had instructed his employees not to help us at all and that I could take my car to be fixed at any other place and hung up before I could explain myself. The sad thing is that all this could have been solved back in April if they would have checked that we had the service agreement they sold us when we bought the minivan from them and that we were covered. I admit we should have asked about it. I guess we were confident they would care about us enough and would know about our service contract. I guess we trusted too much. In short, when things went bad the service department didn't pay enough attention and then management decided we were not worth the effort for even the smallest courtesy. I guess I learned they can't be trusted the hard way.

We took our minivan for a checkup on April and they told us that it needed work that would cost us around $1500. We didn't have the money at the time so we started saving to do the work. Now in May we figured since we bought a repair contract maybe it was covered? So we called and they told us it would not be covered because we were over our miles. The funny thing was that it was covered at the time they found the problem. We asked them if they were going to do anything to help us but said that there was nothing they could do. So I filled up the Toyota survey for that service visit and gave them a bad rating. Called Toyota and reported the issue with the dealership. I got a call back later from the dealership service department saying they were contacting the insurance company and trying to get them to work with us since they had documentation that the issue was there when we were covered. Suddenly they were trying to help us so we were happy. That feeling was short lived because then I received a call from the General Manager, Kirk Bengtzen, saying that since I had left a bad review he had instructed his employees not to help us at all and that I could take my car to be fixed at any other place and hung up before I could explain myself. The sad thing is that all this could have been solved back in April if they would have checked that we had the service agreement they sold us when we bought the minivan from them and that we were covered. I admit we should have asked about it. I guess we were confident they would care about us enough and would know about our service contract. I guess we trusted too much. In short, when things went bad the service department didn't pay enough attention and then management decided we were not worth the effort for even the smallest courtesy. I guess I learned they can't be trusted the hard way. RESPONSE TO KIRK BENGTZEN Corrections: 1. I've had TWO separate incidents related to the purchase of this minivan at his dealership. Each time after contacting them several times and getting no help I have written online reviews so other people are aware. After the reviews were posted Kirk Bengtzen contacted me directly and offered to help only if I remove/update my reviews. He offered the help on that condition, not the other way around. 2. My minivan has 104,000 miles and not 140,000. When we took the van to his dealership it was at 102,203 and under coverage. He has paid half of the cost of the last repair (only one time). 3. John from Service was the one offering to talk to the insurance company because he had proof that the had discovered the problem when we were still under coverage. I had never requested him or Mr. Bengtzen to commit fraud or anything even close to it. Since Mr. Bengtzen seems to have a either a wild imagination or bad memory it serves to point out what actually happened. Before he accuses me of lying and attempting fraud he should take a look at his own actions.

Thank you to Scott Argyle and Scott Roper for a great experience at Toyota Bountiful. We had done our homework ahead of time and researched many many vehicles across the state. When we finally narrowed down model/make/year/price, Toyota Bountiful had the best internet price. Internet prices were $3500 less than sticker price. We feel like we got a great deal and Scott Argyle made the whole transaction simple and quick. When it was time to buy, we had exactly one hour on a busy day to get it done. Scott and Scott both did their best and got us in and out very quickly. We definitely recommend this dealer to anyone.

They returned phone calls promptly, had the car I wanted, negotiated a little, obviously wanted to make a deal, then completed the sale and delivery quickly. This is the third car I've purchased from this dealership, even though there is another Toyota dealership closer to where I live.

Seriously the best car buying experience I have had. We had just sold our other car, and told ourselves that we would wait another month or so before buying another. I was honestly going to look with no intention to buy, and I came upon a Sienna minivan and got out of my car to look. No joke at the previous 5 dealerships I visited before I could even look at a single car the salesman took me inside and for 45 minutes or so took my information, tried to sale me something i didn't want and anything else but look at cars that I was actually interested in. This was a completely different experience. Lucky the salesperson approached me and I asked how much and how many miles, and without hesitation or a sales-pitch he told me what I wanted to know and said let me go grab the keys. Ultimately we ended up buying the vehicle and no doubt I will be sending anyone and everyone I know to Lucky. I also want to mention Weston with accounting/financing. Honestly I felt like he got me a great deal, with an extended warranty!!! This sounds cliche', but I felt like he treated me like family, and didn't try to sale me anything I didn't need, but that he had my best interest in mind! Thanks Bountiful Toyota!

This was my first experience buying a car, and I will not forget it. Scott Argyle contacted me after finding out I was looking for a new scion xb. He had the perfect car already for me when I showed up. He was more than a car salesman should be. He had great customer service and helped out a lot in the process. He made the car buying process Easy for this newby, the whole team actually helped out a lot. Especially to help a first time buyer to feel comfortable! I would definitely go back!