Reviews
We had previously had gone to a Mercedes, Audi and...
We had previously had gone to a Mercedes, Audi and infinite dealerships and this one was by far the best both in terms of helpful employees, relaxed environment and great cars.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, we appreciate you taking the time to leave us this feedback. We hope you continue to choose us for all your automotive needs! Take care!
It was a pleasure working with Scott Sohn to purchase our...
It was a pleasure working with Scott Sohn to purchase our vehicle. He was courteous, professional, and helped us to buy the car in about 2 hours. His team made the process easy and enjoyable.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hello Dynita, we appreciate you taking the time to leave us this feedback. We hope you continue to choose us for all your automotive needs! Take care!
I visited BMW of Silver Spring looking for clarification...
I visited BMW of Silver Spring looking for clarification on what to do on my current leased Volvo XC60 R Design. I had come to the realization that leasing was not for me as I would be well over my mileage allowance by the end of the lease. Used stock had a X3 M40i with very low mileage in my color!!...the Used Car manager gave me a very fair trade and I was able to convert to a purchase and car that I can get excited about. Coming from a performance-driven family (my Son is a tuner for a racing team) engine power, performance and the thrill of the road is in our blood. The M40i in the smaller SUV (which amazingly had exact dimensions including wheelbase as my XC60) is an amazing combination. Kyle was wonderful, easily answering my questions and taking the time to demonstrate where to find things in the idrive interface. He was polite, knowledgeable, and even provided necessary snacks as his team at BMW had to work a few new kinks out the new dealer trade process with Volvo leasing...I feel ALIVE again. I had all but given in to the fact that anything that I would like to drive - aka a beautiful crossover would be bland and boring in performance in my price range. The Sport Plus mode had me on the phone with my boy giddy about 0-60 in 4.6 sec and sending him a YouTube link so he could "hear" my factory-installed tune. So wonderful to be taken back to my Mustang GT, Ford Lightning, and Nissan 300Z days...and now with passengers! I am so thankful I stopped by in investigation mode. So happy to be back in a BMW!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi, we strive for a high level of customer satisfaction in all aspects of our dealership. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
I went to the dealership not sure what to do, my current...
I went to the dealership not sure what to do, my current BMW I brought in 2016 was hitting its highest mileage. I looked thru the inventory and sent my guy Ron😁 the stock number, when I arrived we signed some documents before meeting my financial advisor Pedro 🥰 these two together were awesome. They knew just how to make me smile. It is an experience I will never forget. Product knowledge, inventory availability, checked all financial options best for me with a little something at the end… if you want a great new car experience go to Silver Spring BMW ask for Ron and Pedro! you will not be sorry!!!!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, we're happy you found our staff to be so supportive during your experience here at BMW of Silver Spring. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
I had an amazing experience with Lonnie at BMW of Silver...
I had an amazing experience with Lonnie at BMW of Silver Spring. I told him exactly what I was looking for and he made sure that the deal went through without any hiccups. He was very knowledgeable and I look forward to working with him again in the future.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
I purchased an new BMW X3 from Brittany and it was a...
I purchased an new BMW X3 from Brittany and it was a wonderful experience. Brittany went over and beyond in assisting with my decision. I highly suggest considering your next purchase from BMW Silver Spring
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, thank you for your kind review; we are happy to pass along your comments to Brittany here at BMW of Silver Spring! We do hope we can be of assistance in the future. Take care!
I bought a used 330ix from Nate last week and had a...
I bought a used 330ix from Nate last week and had a terrific experience. Nate did a great job in assisting me with my purchase and was extremely patient as I navigated work while making the purchase. He had the car detailed and ready to go when the paperwork was complete and made the overall experience at the dealership a pleasure.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Nate went above and beyond. He is the most honest and...
Nate went above and beyond. He is the most honest and sincere person. Had a question the day after we bought our car and he made sure we were taken care of.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
I was extremely pleased with the dedication and support...
I was extremely pleased with the dedication and support he lent me during my trade and buy experience at Silver Spring BMW. He followed up and knew a lot about the cars.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
It was a real pleasure working with Nate who helped me...
It was a real pleasure working with Nate who helped me get a good deal on BMW X3. Nate is knowledgeable, courteous and helpful. Highly recommend
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car