Reviews
5 Stars
Made an appointment with Gabe to look at a BMW and got a welcoming feeling right as I got there. They definitely give you a 5 star service here! The buying process was also very quick and easy. Thanks a lot to all the staff at OttoSource!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Great cars/Great customer service!
I had been looking online trying to find a SUV. I saw one on Otto Source website but I also saw a Nissan 370Z. So I drove from Houston,TX and got the 370Z. Mike was the best! Everything went very smoothly. And that ride back to Houston was awesome. I got so much attention in that car....thanks Mike. I am back in the market for an SUV (grandkids) and I will definitely be coming back! Sorry no trade Mike...you can't have the 370Z back.....lol
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Horrible Treatment for a 4 time Return Customer!
Horrible Treatment for a 4 time Return Customer! I have previously purchased four (4) vehicles from this dealership in a span of over 2.5 years and now am treated horrible!!! I called the dealership because I was interested in potentially purchasing another vehicle from them and trading in one of my current vehicles I had purchased from them before. Unfortunately Mr. Gay was more interested in telling me what I could not do versus, how they could sell another vehicle to me. After the treatment I received and all of the obstacles he presented, I of course asked to speak to Otto. Mr. Gay stated he would give him a message for me and refused to transfer me to speak with him or leave him a message. Now from what I understand, many of the same people are no longer there and Otto very rarely ever shows up according to Mr. Gay. I can tell you from my personal experience just now, it is very apparent that OttoSource has become one of "those" used car dealerships. My suggestion is at this point, I have lost faith in this dealership who previously had earned my 4X repeat business.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Rod McHenry
5 star service, sales and overall experience. The price of the car I purchased was great and my salesman Rachid Lagrini provided me a top notch buying experience!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Ms. Dee
The customer service was top notch.... salesman was great no pressure to purchase a vehicle. He was honest and up front from the beginning of the process . Thank You Rashid you were awesome!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
customer service
I purchased a car from ottosource it was great !!! Mario joseph was my sales man he went above and beyond to make the buying process,great,a couple of days later Mario called to make sure I was happy with the car.awsom!!!if you are looking for a quality car at a decent price with a dealership that will stand behind there cars then ottosource is the place I know they have other salemans but if you wan great care ask for Mario joseph
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
GL550 purchase
Jonathan was a pleasure to work with and overall, recommend Otto Source. They do not 'haggle' so know this going in; we did not.
- Customer service 4.0
- Buying process 4.0
- Quality of repair 4.0
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
A Perfect 10!!!
We went there with my family by recommendation of a friend of ours. We walked the dealership with our advisor and showed us every car we where interested in. He was really cool and patient all the time, very helpful and knowledgeable. We drove away in the car of our dreams and can not be happier. I'll recomend them to anyone I know.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
A perfect 10!!!
We went there with my family by recommendation of a friend of ours. We walked the dealership with our advisor and showed us every car we where interested in. He was really cool and patient all the time, very helpful and knowledgeable. We drove away in the car of our dreams and can not be happier. I'll recomend them to anyone I know.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Excellent Service and Experience!
From the moment I walked in it, Jonathan made my stay a wonderful experience. Very professional, kind and patience he show me every car I wanted to see until I found the right one. The buying process was a piece of cake and thanks to God, I left the dealer with the car of my dreams. Thanks again to the staff and Jonathan for making it come true.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase