Reviews
THE BEST DEALERSHIP EVER FOR SERVICE!
COURTEOUS FRIENDLY STAFF TAKING THE EXTRA STEP TO MAKE YOUR EXPERIENCE COMPLETE AND SATISFIED.RESERVED A LOANER CAR WHEN NEEDED! RE FIXED SOMETHING THAT WAS NOT CORRECT.LOOKED INTO OTHER ISSUES OF VEHICLE THAT MAY BE WRONG AND WAS TOLD IN AN HONEST WAY NOTHING WAS NEEDED. PRICING FOR REPAIR IS THE BEST FROM ANY DEALERSHIP I HAVDE BEEN TO!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for the great review! Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you! We are very happy to hear about your experience and we look forward to seeing you again!
7000 miles review
They worked fast and gave me a clean car🥰 Nice place to wait! They offered me a ride but I choose to wait and I enjoyed coffee and cookies while I was waiting for my car be done.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Satisfied
The visit was satisfactory. and I had all necessary work performed. I was told when I bought the car that It would be thoroughly cleaned when coming in for service. The car was not vacuumed inside at all.
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Amazing team
Best Dealership . Very helpful, knowledgeable and honest. Staff is always friendly . Waiting area has yummy treats and coffee. besides watching tv to past the time while having car services ....you can enjoy walking the show room and checking out latestet cool cars.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Amazing
i had lost my keys and needed a replacement, my first time here and had oustanding customer service. Everyone i interacted with was very friendly and informative
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Service Was OK And Could Be Much Better
I took my 2016 CTS in on Saturday without an appointment for a flat tire. My car was tended to right away. We were told that the shop was short handed, understandably so, however, Sam kept us informed. An issue with the airbags was brought to my attention via email. This email stated to "have the car serviced within a day." Since there is ALWAYS a shortage of loaners a this dealer, it is difficult to have the car serviced right away. This makes me worry because I do not know what the airbag issue is, and my son is a passenger in the car. I have to wait until Thursday, an entire week after receiving the airbag issue email, to have my car's airbags assessed. Ridiculous.
- Customer service 2.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for your feedback. I do apologize for not having a loaner car available for you on this service visit. We do schedule our appointments with loaners days in advance and at times we do run out due to work load and unforeseen issues. We will work harder to correct this issue in the future. Please feel free to contact me if you have any other questions or concerns. Thanks, Ron Bald rbald@pepecadillac.com
2019 Cadillac XT5
Very good and competitive lease offers. All of the details were as advertised even though it was jaded by my previous car dealer experiences. Harold was knowledge about the car and took his time to explain car features.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Exact, knowledgeable, professional service.
Exact, knowledgeable, professional service! I received excellent service! It was timely, and friendly. The car wash could have been completed with more care, but it was appreciated!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Excellent,Fantastic,Superb.
The place to buy your new or pre-owned Cadillac,excellent ,fantastic,superb! Service wait time was reasonable and they give you coffee.And they wash your car!
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Service
Very helpful and convenient I would recommend to all. Waiting time was minimal and lots of snacks to enjoy. My car was spotless when I received it back
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair