Reviews
My experience at Pepe Cadillac
My experience at Pepe Cadillac was outstanding. From the initial phone call scheduling my appointment to the actual service, everyone was very friendly, courteous and professional. Overall a great experience and would highly recommend!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
service
The service dept is friendly and professional. Explained all the costs associated with my service and the reasons behind them. Got a brand new car as a loaner and it was washed and vacuumed. Recommend Pepe Cadillac for all your cars needs.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Great job
Always a pleasant visit even when my Escalade has a problem. Very clean service dept. and showroom. Comfortable waiting area. Competitive prices. Very friendly. This is my 5th Cadillac dealer for service and would not go anywhere else.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Service Excellence
The service department is a 5 star experience. Your vehicle is in good hands. They complete service in a prompt manner and hand your vehicle washed and vacuumed.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Acceptable
Ready to sale but never followed up what he promised to go over some features in my vehicle which I never learnt and use until the end of my lease. Whe ever I went to dealership he was not there.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Shopped for a new car
Jay, thank you for your feedback. We would like to hear more about your experience so we can better assist you. We'd be more than happy to have a salesman go over any features in your vehicle! Please don't hesitate to reach out if you should need help with anything else!
productive
We are very happy with our decision to lease from Pepe Cadillac. Our sales person David was very friendly and patient with us. outstanding service. Very knowledgeable. We had a great experience.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
The best car purchase transaction ever!!
I came in to the Pepe Dealership after doing my homework on the vehicle I am interested in. Harold was very professional and helpful in keeping up with my direct questions and provided me with all the additional information i needed. Robinson, the Sales Manager, was very proactive in providing financing options that exceeded the options I came in with. Giving that I came from out of state, the transaction and registration work was fully taken care of with out any hassle. Overall, a very professional, modern, and attentive crew. I will be back!D
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Perfect
Quick, friendly, and knowledgeable. He always is ready to help with a smile and makes things easy and pleasant. I would probably go back because of the service provided
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Pepe Cadillac did a great job servicing my '18 CT6 Platinum
My '18 CT6 had a GM recall to update and re-calibrate the Super Cruise system. I made the appointment and was at Pepe on time. They took it in immediately and had it back to me in less than 2 hours, update being completed and even freshly washed. The service department folks, especially SAM, were nothing short of friendly, respectful and focused on ensuring I was completely satisfied with the service. Great job guys and Thank You for great service.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Excellent sales experience
Met with Ro Davis, who was very friendly and, as importantly, knowledgeable. Really helped us understand our options with the Cadillac family by going through multiple models and pricing.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car