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Pepe Cadillac

(1,091 reviews)
Sales hours: 9:00am to 6:00pm
Service hours: 9:00am to 2:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:30am–6:00pm
Tuesday 9:00am–7:00pm 7:30am–6:00pm
Wednesday 9:00am–7:00pm 7:30am–6:00pm
Thursday 9:00am–7:00pm 7:30am–6:00pm
Friday 9:00am–6:00pm 7:30am–6:00pm
Saturday 9:00am–6:00pm 9:00am–2:00pm
Sunday Closed Closed

Reviews

(1,091 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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My experience at Pepe Cadillac

My experience at Pepe Cadillac was outstanding. From the initial phone call scheduling my appointment to the actual service, everyone was very friendly, courteous and professional. Overall a great experience and would highly recommend!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

service

The service dept is friendly and professional. Explained all the costs associated with my service and the reasons behind them. Got a brand new car as a loaner and it was washed and vacuumed. Recommend Pepe Cadillac for all your cars needs.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Great job

Always a pleasant visit even when my Escalade has a problem. Very clean service dept. and showroom. Comfortable waiting area. Competitive prices. Very friendly. This is my 5th Cadillac dealer for service and would not go anywhere else.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Service Excellence

The service department is a 5 star experience. Your vehicle is in good hands. They complete service in a prompt manner and hand your vehicle washed and vacuumed.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Acceptable

Ready to sale but never followed up what he promised to go over some features in my vehicle which I never learnt and use until the end of my lease. Whe ever I went to dealership he was not there.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Jay, thank you for your feedback. We would like to hear more about your experience so we can better assist you. We'd be more than happy to have a salesman go over any features in your vehicle! Please don't hesitate to reach out if you should need help with anything else!

productive

We are very happy with our decision to lease from Pepe Cadillac. Our sales person David was very friendly and patient with us. outstanding service. Very knowledgeable. We had a great experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

The best car purchase transaction ever!!

I came in to the Pepe Dealership after doing my homework on the vehicle I am interested in. Harold was very professional and helpful in keeping up with my direct questions and provided me with all the additional information i needed. Robinson, the Sales Manager, was very proactive in providing financing options that exceeded the options I came in with. Giving that I came from out of state, the transaction and registration work was fully taken care of with out any hassle. Overall, a very professional, modern, and attentive crew. I will be back!D

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Perfect

Quick, friendly, and knowledgeable. He always is ready to help with a smile and makes things easy and pleasant. I would probably go back because of the service provided

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Pepe Cadillac did a great job servicing my '18 CT6 Platinum

My '18 CT6 had a GM recall to update and re-calibrate the Super Cruise system. I made the appointment and was at Pepe on time. They took it in immediately and had it back to me in less than 2 hours, update being completed and even freshly washed. The service department folks, especially SAM, were nothing short of friendly, respectful and focused on ensuring I was completely satisfied with the service. Great job guys and Thank You for great service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Excellent sales experience

Met with Ro Davis, who was very friendly and, as importantly, knowledgeable. Really helped us understand our options with the Cadillac family by going through multiple models and pricing.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.