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Pepe Cadillac

(1,091 reviews)
Sales hours: 9:00am to 6:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:30am–6:00pm
Tuesday 9:00am–7:00pm 7:30am–6:00pm
Wednesday 9:00am–7:00pm 7:30am–6:00pm
Thursday 9:00am–7:00pm 7:30am–6:00pm
Friday 9:00am–6:00pm 7:30am–6:00pm
Saturday 9:00am–6:00pm 9:00am–2:00pm
Sunday Closed Closed

Reviews

(1,091 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Great service help

Getting service at Pepe Cadillac was great an employee by the name of genesis polanco gave me all information needed for my vehicle and was very helpful looking forward to my next visit at Pepe Cadillac

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for servicing your vehicle with Pepe Cadillac. We're so happy to hear you had a great experience working with Genesis. We look forward to working with you again in the future!

Best experience

This technician Christopher Thomas was very knowledgable of he was doing and I was 100% please with my service. I would recommend my friend and family to go there because they have great customer service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We're so happy to hear you had a great experience working with Chris. We look forward to working with you again in the future!

Big help!!

Genesis Polanco was a pleasure to speak and work with. She was a huge help! I would recommend this dealership my friends and family anyday.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your recommendations! We look forward to working with you again in the future!

Great Service Center

I came in to service my CTS-V and Genesis was very knowledgeable and has Great customer service. I would recommend this service center to all .

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for servicing your vehicle with Pepe Cadillac. We're so happy to hear you had a great experience working with Genesis and the rest of our service team. We look forward to working with you again in the future!

I love Pepe Cadillac

Every time I come to this dealer I leave with a smile! John and Darcy are so great !!!! I'm always treated with respect. I've been coming to this dealer for 4 or more years!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your loyalty, we're so happy to hear you continue to have great experiences working with John and Darcy

Consumer response

I also have a great experience with Genesis Polanco !!!

Best experience ever!!!!!!!

Genesis Polanco is very knowledge and provided the best costumer service ever. She was very informative of what services were need and she took great care of me and my car. She was very professional and courteous. Would highly recommend her for future car services.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your reccomendations. We're so happy to hear you had a great experience working with Genesis! We look forward to working with you again in the future!

Thank you Pepe Cadillac

My experience at Pepe Cadillac was great! My advisor Genesis Polanco was so nice and attentive. She was so helpful and I completely trust her. I will definitely recommend everyone to visit her and Pepe Cadillac! Thank you.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We're so happy to hear you had a great experience working with Genesis! We look forward to working with you again in the future!

From Brooklyn

I travel all the way from Brooklyn to lease and service all my vehicles from this dealer. The staff is wonderful and the lease deals have always been the best. Never just a gimmick to get you in. Genesis Polonco has always gone above and beyond she has been assisting me for years now and never been unable to accommodate me. I've often needed a last minute service due to traveling and Genesis has always been able to get me in and out very quickly. She's Extremely pleasant, friendly and never bothered by early morning customers looking to get out in a hurry.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for making the trip to Pepe Cadillac! We look forward to working with you again in the future!

Excellent customer service

Genesis was very friendly and very informative on the service I received. She was also a good conversationalist. Over all I can say my experience was good.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We're so happy to hear you had a great experience working with Genesis, we look forward to working with you again in the future!

Best Customer Service

Everytime I come there, I receive top of the line service. They take care of the customer and their needs. Great manager in Ron Bald, wouldn't have my car serviced anywhere else.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We're so happy to hear you continue to have great experiences working with our team! We look forward to working with you again in the future!