Skip to main content

Pepe Cadillac

(1,091 reviews)
Sales hours: 9:00am to 7:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:30am–6:00pm
Tuesday 9:00am–7:00pm 7:30am–6:00pm
Wednesday 9:00am–7:00pm 7:30am–6:00pm
Thursday 9:00am–7:00pm 7:30am–6:00pm
Friday 9:00am–6:00pm 7:30am–6:00pm
Saturday 9:00am–6:00pm 9:00am–2:00pm
Sunday Closed Closed

Reviews

(1,091 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

Want to share your experience with this dealership?

Write a review

Warranty Repair on 2008 Chevrolet Impala LTZ

I brought my 2008 Chevrolet Impala LTZ to Pepe Cadillac for a defective steering rack repair. The vehicle's steering rack was making weird noises when the steering wheel was turned to either the right or left. The mechanic that road-tested my car was Remo Balsamo. Remo was very courteous and extremely knowledgeable. He stated that the steering rack was defective and needed to be replaced. After the initial repair was completed, the steering rack was working better than when the car was new!! Thank you Remo Balsamo and Pepe Cadillac for your expert service!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We're so happy to hear Remo was able to find and fix your issue. We look forward to working with you again in the future!

Excellent service from Pepe Cadillac

After visiting another Cadillac dealership in the area and being unimpressed we were pleasantly surprised with Pepe Cadillac in White Plains. We had the pleasure of working with Frank and Jim who both were able to accommodate our trade in and purchase of a pre-owned vehicle. We are very pleased with our purchase and the dealership. Thank you!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Welcome to the Pepe Cadillac team! We look forward to working with you again in the future!

Expert Service

I brought my SUV to a few other local dealers that could not properly repair it. I was told to come to Pepe and ask for Remo Balsamo. He was able to quickly find the problem and have it running like new. I'm glad there are still great technicians like Remo around!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We're so happy to hear Remo was able to find and fix the issue. We look forward to working with you again in the future!

Consistently Excellent

Courteous service from the moment you arrive. Any time we bring our car in for maintenance or repair, we trust Remo to get the job done and get it done correctly. We appreciate his expertise and would recommend Pepe Cadillac if you're in the market for a car or need repairs on your current car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for that great review of Remo. We look forward to working with you again in the future!

Excellent Service and Experience at Pepe Cadillac

Pepe Cadillac continues to be number #1 in my book! I recently brought my car in for a service and I was immediately greeted by a friendly and knowledgeable staff. Remo Balsamo, the master technician, worked quickly and diligently on my car and was done in record time. I respect his honesty, expertise and hard work. When in the market for a new car or for servicing, I highly recommend Pepe Cadillac! You will be pleased!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for that great review of Remo! We look forward to working with you again!

Pleasent Experience

I had a very pleasent experience due to Genesis Polanco. She is very knowledgeable and makes my visit that much speacial. I would not want to deal with anyone other then her. She is your very best in my opinion and deserve a lot more credit.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for that review! Genesis is a great service advisor! We look forward to working with you again in the future!

Fantastic Experience

I couldn't be happier with my experience at Pepe Cadillac. They made the trade in of my 2 vehicles and the purchase of my new Cadillac a more than pleasurable experience. Thank you to everyone at Pepe who made this such a great experience and to Frank J. Raniolo who was such a great salesperson to work with.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your continued loyalty to Pepe Cadillac. We look forward to working with you to pick out your next Cadillac!

"Great Dealership"

This is my second purchase at Pepe Cadillac, and from sales to service they make you feel welcome, take good care you, and your car. Genesis Polanco does an incredible job as a service advisor, and makes sure what work needs to be done on your vehicle, gets done.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for loyalty, we look forward to working with you again in the future!

Great Service

I will highly recommend this dealership and Genesis Polanco as an advisor. The attention to detail and customer service was great. She also cared enough to ensure everything my car needed was taken care of.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for that great review of Genesis, we look forward to working with you again in the future!

Great Service

I will highly recommend this dealership to anyone looking into professional service for their car. Also the employee Genesis Polanco was a huge help with everything i needed to know about my car service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We're so happy Genesis was a huge help to you! We look forward to working with you again in the future!