Pepe Cadillac

I am generally not a fan of the car-buying process and dread the idea of sitting in a dealership for hours while getting fleeced. However, this was a much different experience and I truly commend Pepe Cadillac and David Persaud on a seamless transaction. In short, I called David to inquire about a vehicle on Pepe's website, was given all of the information I needed over the phone (no "come down to the dealership and we'll talk about it" tactics), and ultimately arranged to test drive and purchase the vehicle a few days later. At every stage in the process, I felt that David was helpful and transparent. There was one hiccup regarding the title transfer and, to make up for it, David personally delivered the vehicle to me in Connecticut once the issue was resolved. He took the time to show me nearly every feature of my new vehicle, pair my phone via Bluetooth, configure OnStar, save my seat settings, etc. It was thorough and appreciated. But where he really shined was in following through on all of the little things: calling me back when he said he would, showing up exactly on time, keeping me informed as we went through all the steps in the sales and trade-in process, etc. In summary, I am now a loyal customer of Pepe Cadillac and look forward to dealing with David again down the road.

Had a very positive experience working with David. He was very straightforward and able answer all of my questions. His responsiveness during negotiations was also very good and led to a very quick and agreeable outcome. I would certainly look forward to working with David again in the future.

David is a true professional who was a pleasure to work with. Jerry was there to answer any questions I had when completing paperwork. Will be recommending Pepe Cadillac to anyone I know on the market for a car. A+++

I have bought cars from every major luxury manufacturer. This was by far the easiest purchasing process ever. From the time we walked into the dealership to the time we walked out we were in great hands. The entire process took less than 50 minutes and I did not feel taken at the end of the hour. I picked up the car the next day and had a great session with the business manager (unheard of in car buying) and a great tutorial from the salesman. Bravo Pepe Cadillac!

It was an excellent experience Mr David Persaud was so accomadating professional and quite knowledgeable about the vehicle Mr Ronald Marrazzo and Claure Cirigliano did not want to leave without your vehicle. We were so pleased of how easy you made it for us We woke about our experience to our friends over the weekend Davids name came up from another Pepe Cafillac buyer You certainly have a great reputation

If you like waiting seven hours for just an oil change, then Pepe Cadillac is the place to go! If you like being called and told your car is ready at 5 and then don't get it until 6:10, then Pepe Cadillac is the place for you! If you like being told that your car is being washed and then when you get it the rims are filthy (see pictures below) then Pepe Cadillac is the place for you! To top it off my car was returned to me with a message of fuel level low (see picture below)! I did not bring it in that way! What did they do all day? When I asked to speak to the manager, I was told we are looking for him. When the manager finally arrived, I was told that he was the sales manager and service manager. The service manager was gone for the day. I was also asked by him to not post a review, to give them a chance to rectify the situation. How could the possibly be rectified? I wasted a whole day and I don't see how I could possibly be rectified. When I first started out with Cadillac I thought they were great. Stay far away from this place. I know I will. I will not be renewing anything with them nor do I recommends them. In fact I am strongly against any business with them! This was Friday, I gave them until today but as of yet no one has contacted so they deserve this review. If ther is a way to add the pictures then I will.

John Massaro is unquestionably a gracious, knowledgable and honest Cadillac Sales Consultant. I have complete trust in John and he is the foremost reason to lease from Pepe Cadillac. John got us the best deal and absolute lowest lease deal on our ATS. Completely amazed at how concerned John was for our satisfaction. His professionalism, guidance and honesty are truly first class.

These guys were excellent. After we made a deal over the phone went to the dealership the following day they had all my paperwork ready for me when I got there and had me in and out in no time. No surprises everything was exactly what we discussed over the phone. Great price great experience would highly recommend!!!!

from start to finish the process was painless. nothing hidden from me. totally transparent. the paperwork was done in minutes and i left with my new car for an excellent deal

I had the pleasure of working with sales consultant John Gerardi at Pepe on the purchase of an Escalade. He was extremely professional, proactive, and helpful throughout the entire process, from beginning to end. He got me exactly what I was wanted at a great process and moved me quickly through the process. My experience was amazing and I would recommend John and Pepe Cadillac to anyone without qualification.