Pepe Cadillac

My experience did not go well. I made an appointment to visit the dealership to look at a specific car that they had listed on their website. As I was driving over 1 hour to see this car, I confirmed with their internet sales department that the car was there and available. After confirming the car was instock and available, I trekked out to see it. When I arrived, the sales guy I spoke with wasn't there, apparently he made the appointment for his day off, and the car wasn't there. The car hadn't been sold, it had never arrived on the lot. The sale guy confirmed an appointment to see a car that they didn't have and on a day he wasn't in. They found a sales person to speak with, who was incredibly pleasant and the only reason I'm not giving this place 1 star. He showed me a car with "similar" options and his general manager promised me, because of the screw up, that the car they showed me would be sold to me at the same price, but needed to go through the shop and get cleaned. I left a deposit on the car with an agreement for first right of refusal and drove the hour back home. I got a call the next day to tell me that they couldn't honor their price from the day before, that the price had gone up by over $2000 and that it wasn't getting any better. This whole experience left such a terrible taste in my mouth that I was unwilling to budge on my price and walked away. I cannot, with a clear conscience, recommend this dealership.

Dale did a great job finding the best car for our budget. We couldn't be happier with our new SRX we will be referring our friends and family to Dale

Dale did a good job when we bought our escalade that we bought from Pepe Cadillac thank you for helping us get our new car we are very happy

DAVID MADE IT SO EASY TO PURCHASE MY NEW CAR FOR THE SECOND TIME. I WOULDN'T GO ANYWHERE ELSE. HE KNOWS EVERYTHING ABOUT THESE CARS AND SPENDS THE TIME SHOWING YOU HOW TO WORK EVERYTHING.

He helped me pick the perfect car for me. Dale the salesman was a real nice guy and Jerry was very nice too Thanks guys

Third time around with Pepe Cadillac, Great Customer Service, Dale Schweizer was great with hospitality and customer service. Dale made sure you I was okay while I waited to make my decision. I would recommend Pepe Cadillac and Dale Schweizer without hesitation. Manny Rivera 646-302-9=0582

I had bought my first cadillac in 1983 and have continued with it. Last week I bought my 7th Cadillac. Every time the experience has been pleasant. You get your new car with a package and a handshake and you are on your way. This time we had an experience beyond belief. The whole Pepe Organization was fantastic....courteous, friendly, helpful starting from Robinson Rodriguez the Sales Manager down the line. However, the Sales person we interacted with turned out to be fantastic, a real Gem; extremely thorough, knowledgeable and patient, and that's John Gerardi. There was some delay in getting our car, and he made sure he gave us the correct status round the clock without us calling him, Finally when we got the car he made sure we understood exactly what we were buying. The tutorial he gave us was so methodical and thorough, that having been a guest lecturer at several Universities, I was impressed. He repeated a few points over again to make doubly sure that we understood. Hats off to him. If every salesman were like him Cadillac would have a Sales Bonanza. To top it off, it's been three days since we got the car and he has called us every single day to make sure we were happy with the car and with an open invitation to go and see him with any questions we may have. This to me is unbelievable. Thanks for having a guy like John Gerardi on your team.

Rick Burton was very professional and friendly in assisting me in finding a new car. I highly recommend him to anyone who's looking to buy a new car at Pepe Cadillac.

The best salesman Dale Schweizer, he works with you and makes sure you are OK with every deal. Love pepe cadillac. Would highly recommend then to anyone.

I've been leasing cars for 20 years. It is the first time that I completed the lease without surprises! I emailed John 2 weeks before and he answered all my questions in a very honest and straightforward manner. He gave me the best price. I went there 2 days ago, signed papers, got the car and left. No hidden fees, no last minutes deals, very simple. I thank you John for your professionalism.