Reviews
very satisfied with service I got from Rick Burton
I came all the way from Long Islamd since there was a low mileage cadilac listed in cartraders.com belonging to this dealership. I was lucky that Rick Burton was the one helping me. I am always very sensitive to find an honest salesperson to help me specially when I want to buy a used car. Rick Burton was honest and helpful and tried his best to get me the best price and prepared my car so it was spotless like a new car. He followed through very well and I had my car before I go on vacation. he also helped to get a new cadilac mat for me at no cost. I recommend this dealership to everyone. I guess the the high rating that it already has shows the great customer service they provide. I would go back to Rick and this leadership next time I buy a new cadilac.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for sharing your great experience here at Pepe Cadillac! Our goal is to build lasting relationships with loyal customers such as you! We will pass your kind words to Rick! Enjoy your Cadillac and Happy New Year!
Excellant service dept. and an excellant car
I've always been treated as I'm the most important customer Ron Bald has been so courteous and helpful every time I had to bring in my car for service, and any problem I had was always corrected. I trust these people I even bought a 2011 CTS from Kenny who was so helpful the car looks and drives like it was brand new and is the best car I've ever owned. I would recommend this dealer to anyone,and I have to, my friends.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Kenny and Ron are great assets to Pepe Cadillac and really know how to take care of their customers. Thank you for sharing you experience, we will be sure to pass along your kind words. Thank you for loyalty, and Happy New Years!
Great Service.
Would not go anywhere else even though I have another Cadillac dealer down the street from where I live. Car drove and performed better than when brand new
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We love to hear from our loyal customers. Thank you for Servicing your Cadillac with us, and we look forward to seeing you soon! Happy New Year from Pepe Cadillac!
Great job by Pepe!
Always a great experience! They always treat me like I'm their only customer. My husband and I will continue to buy and service our Cadillacs with this dealership!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your Pepe Cadillac experience with us. We appreciate your loyalty and look forward to seeing you and your husband in the dealership! Happy New Year!
Very good
I work with Mark Chandler in Service who is very nice, courteous and helpful. My wait time is minimal and in a nice wait room
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Mark is great! Thank you for sharing your experience with us. We will be sure to share you kind words with Mark and the rest of the team at Pepe Cadillac. Happy New Year!
Excellent dealership
Everyone I have delt with so far, from sales to service, have been very courteous and professional. Also, the car they sold me (XTS) is great looking and the most comfortable car I have ever owned.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience with us, the XTS is a great car and we are so glad you are happy! We look forward to working with you in the future, Happy New Year!
My buying experience
Over the years I have had many cars and many car buying experiences, but my most recent one with Pepe cadillac has been the best.Everyone that I had contact with during the buying process and afterwards were exceptional I am very pleased to say the least. Ed Lane
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Ed, We pride ourselves on customer service and we are so glad you had such a great experience. Thank you for for your recent purchase and please let us know if there is anything we can do for you going forward. Happy New Year!
Royal Treatment
This is by far the best experience I've ever had with a dealership. The service provided by the service department is unsurpassed. The follow up is also excellent. I always joke with the staff and tell them I feel like a queen when I have my car serviced. It's such a pleasure doing business with Pepe Cadillac.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Ida, We pride ourselves on customer service and customer satisfaction, and are glad to hear of your experience. We look forward to working with you in the future. From our Pepe Cadillac Family to yours Happy New Year!
Best Dealer in the NYC Area
I have taken my Cadillac ATS for routine service at several dealerships. I was skeptical that I could find a business with commitment to customer satisfaction until I took my car to PEPE Cadillac. Night and day compared to other dealers when it come to hospitality, service and keeping you informed on what is going on. I am always greeted and offered coffee, told what the expected maintenance time will be & when it takes longer than expected I know ahead of time instead of wondering what is taking so long as with other dealers in the area.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your review! We're very much in agreement with you that hospitality goes a long way and we're so glad you've enjoyed your experience with us! Thank you for being a loyal customer and we look forward to seeing you again!
Getting a new car ATS Coup
I couldnt be happier with this dealership. They got me the car I wanted from another dealer with all the options that I wanted. Paper work was easy, I was an out of state buyer (NJ). The Sales Manger made the process very easy. I love the car, 2015 ATS coup. Plenty of power and I also have dealt with the parts department for winter mats, very friendly. Also talked to service with some questions, they stayed on the phone for 20 minutes as we talked cars. Great place.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
The ATS Coupe is an amazing vehicle, it's great to hear from a Happy Customer like yourself. We look forward to working with you in the future. Thank you for sharing your experience. Happy New Years from the Pepe Cadillac Family!