Reviews
THE BEST PLACE TO BUY A CADI
I love going to Pepe Cadillac for anything I service my truck and its like going to a warm place with helpful staff all the way around. THEY ARE THE BEST and so kind and they know it all. I will NOT go anywhere else!!! LOVE THEM I am and will be a loyal customer!!!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for this review of Pepe Cadillac, we ensure you that you will always receive this level of customer service, let it be no surprise! We value you as our customer and will go above and beyond to show you just how much. Marc and Remo will greatly appreciate these kind words. We look forward to working with you again. Happy New Year.
Thank you for you loyalty! You are the best, and we are honored to have you as a customer. Thank you for taking the time to write us this review, we look forward to seeing you soon!
Marc & Remo are THE BEST!!!
I've had my 2009 Cadillac CTS4 serviced several times at Pepe Cadillac and each time Marc Chandler and Remo Balsamo continue to surprise me with the highest level of professionalism, expertise and overall friendliness; always ensuring that my car is properly maintained to the highest standards! In addition to Remo & Marc, the rest of the staff is 'top notch' -- professional and courteous. Lastly the new Pepe Cadillac dealership and service center is fantastic; I never hesitate to go there and always recommend Pepe to all of my friends and colleagues. Thank you Remo, Marc and the rest of the Pepe Cadillac Family!!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for this review of Pepe Cadillac, we ensure you that you will always receive this level of customer service, let it be no surprise! We value you as our customer and will go above and beyond to show you just how much. Marc and Remo will greatly appreciate these kind words. We look forward to working with you again. Happy New Year.
Excellent Service
Any and every time I've been in the dealership, quick and courteous service has been provided by all employee. The technician is very knowledgeable and the turn around time is quicker than expected. In addition, I have always been provide with the convenience of a loaner car while mine is being serviced. Thank you!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are glad that you have had such a positive experience with our service department at Pepe Cadillac. Customers service is our first priority and we look forward to continuing to provide you with a first class experience. And thank YOU, for the review!
Amazing expierence...very happy overall
I cant say enough wonderful things about John Gerardi....what an amazing expierence i had..he was on target with all my needs about my new purchase...he made everything seem so easy and guided me from a to z... I left feeling like i made a new frienship with John....he had all the patients in the world and made sure that i would b driving my new car safe and enjoyable.....thanx also to the whole team at Pepe...everyone was accomdating and friendly....thank u again John.....with love Toni...xo
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Toni, thank you so much! The whole team at Pepe Cadillac welcomes yous and considers you a friend. Congratulations on your new car, we are glad you feel safe and that you are enjoying it so much. If you need anything else, just let us know!
Perfect First Experience
David was absolutely awesome. He explained the CTS and the SRX to my wife and I and took the time to answer all our questions and pricing concerns. Although we are still not sure about the car, this was by far the best car buying experience we've had ever. Scott the GSM was just as awesome and it was absolutely first class.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Although you are not sure about the car itself, we appreciate you taking the time to leave this review for Pepe Cadillac and David. We are happy to work with you further to find you the perfect car and help you decide if either model is right for you, or if there may even be another model that you prefer. We want nothing more than for you to be happy with your selection and it is our absolute pleasure to work with you.
Best service experience ever
I was greeted by the nicest, most helpful people at Pepe Cadillac. They made me feel at home, addressed my issue promptly. My car was serviced immediately and completed in the timeframe promised, with a status update while I waited. It was like being pampered in a four star hotel.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you! The team at Pepe Cadillac tries our best to provide our customers with such a first class experience! It was our pleasure, and we look forward to seeing you again whenever you need work done. Happy Holidays.
I love John M!
It felt like our warm, caring uncle was helping us through the process. We checked out 4 other dealerships and this is where we felt the most comfortable.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
John is great, isn't he! We are so glad that he provided you with such comfortable experience. We hope we will see you again soon and that you remain part of the Pepe Cadillac family!
Professional and efficient
We are extremely pleased in our experience with John Gerardi. He was very helpful from beginning to end. Friendly and genuine are two words that come to mind. It was so refreshing to walk into a dealer and receive great service. We would highly recommend John and Pepe Cadillac to anyone. We could have gone to a closer dealer but we drove from New Canaan, CT to White Plains, and it was worth the trip. We were really pleased that John took the time to explain all of the amazing features. There are so many and because he took the time to explain them we were able to utilize all of them immediately. The Escalade is a fantastic truck. We feel extremely safe driving our children in it, which is the most important element when choosing the Escalade. We test drove Infiniti and Lexus "comparable" models and they didn't even come close in the comparison.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for choosing Pepe Cadillac although it was further away from you than other options, that means the world to us. Glad we could make it worth your trip, and you can be guranteed, we always will. It's heartwarming to know that you feel safe with your children in your Escalade, that is so important. Peace of mind is priceless. Happy holidays to you and your family. We look forward to seeing you again.
A very pleasant experience.
We are very happy with our new XTS and the courteous treatment we received from John Gerardi and would not hesitate to recommend him to our family and friends. It was a very pleasant experience and would definitely go back when purchasing a new vehicle.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We are so glad you had such a wonderful experience with Pepe Cadillac! Welcome to the family! Congratulations on your XTS and we look forward to working with you again when you are ready for your next car. When you bring your XTS in for service, you can expect the same level of first class customer service.
Satisfied customer
Just leased a 2014 CTS 4 and John Gerardi actually made this a pleasant experience . He was courteous , informative and very pleasant to deal with . I would recommend John and Pepe Cadillac to anyone without hesitation
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for this review of Pepe Cadillac and John Gerardi. We always want to provide our customers with the highest level of customer service so that they feel confident about their vehicle choice. Thank you for the recommendation. We look forward to working with you again.