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Pepe Cadillac

(1,091 reviews)
Sales hours: 9:00am to 7:00pm
Service hours: 7:30am to 6:00pm
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Sales Service
Monday 9:00am–7:00pm 7:30am–6:00pm
Tuesday 9:00am–7:00pm 7:30am–6:00pm
Wednesday 9:00am–7:00pm 7:30am–6:00pm
Thursday 9:00am–7:00pm 7:30am–6:00pm
Friday 9:00am–6:00pm 7:30am–6:00pm
Saturday 9:00am–6:00pm 9:00am–2:00pm
Sunday Closed Closed

Reviews

(1,091 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Escalade ESV Purchase

Picked up my 2015 Escalade ESV Luxury 4WD last week. I've been extremely pleased so far with the car (truck), it's very comfortable, luxurious, rides well, lots of good technology, beautiful interior. I have had an excellent experience with Dale Schweizer. He is very low key, very honest about what is and is not a good value in terms of extras on the vehicle, kept me informed as the order made its way through the system (a 3+ month process, there have been some backups until, as I understand it, recently), and since I took delivery has been very helpful in terms of answering my questions about operating the vehicle and the CUE system. Overall very pleased. Also was helped by Mark Rosen when Dale was out on vacation for a week, and Mark was helpful as well.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Congratulations on your Escalade ESV, what a beautiful car! We are glad you are so happy with your purchase from Pepe Cadillac and that Dale kept you informed throughout the entire process. You can always count on us to be honest and forthright. Our customers deserve the best of everything. Please let us know if there is anything else we can do for you. Happy Holidays.

ATS Purchase

Came into dealership to look at used ATSs with low mileage. John Gerardi was very helpful in showing me the ones they had and taking me for a test drive even though they were in the process of closing. Later on, I ended up making a deal. When I picked up my car, John took the time to go over its various features with me as well as the service area of the dealership. Overall a very pleasant experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Congratulations on your new ATS from Pepe Cadillac. John and the rest of our team always goes above and beyond for our customers. We are glad you were pleased with your expereince and are happy with your car and all its features. If you need anything at all, don't hesitate to give us a call.

Great Service All Around

Rick Burton was great, friendly, delivered my car to me and made sure that I was happy with the car once It got delivered and picked up. Rick Also followed up after I had the car to make sure I was happy. All in all a great experience once I decided the car and color as well as interior color Rick searched for me until he found exactly what I wanted. Great experience I definatly would recommend all the folks at pepe to buy a car. M Sarno

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Birthday Surprise

When my husband was young he always bought Cadillacs.For his 80th birthday I surprised him with one.Dale helped keep it a secret from him.We told him we were going to test drive the car & receive $200 to do it.Everyone at the dealership were in on it.He couldn't believe it.They also sang happy birthday and to my surprise had a cake for him.Thank you so much .we love our Cadillac.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We had a terrific time helping you surprise your husband. Everyone seemed so happy, and that couldn't make us feel happier. It was our pleasure to throw in the cake as an extra surprise! Glad you are enjoying the Cadillac! Stay in touch!

Sals/omars review

When we first went in there we weren't sure about buying a Cadillac again but we were welcomed with warm arms from Rick who was a friendly giant ready to strike a deal. Rick has helped us find the right car not only for me but my son to, which we owe him our thanks. Rick found the best deals for us and eventually winning our hearts to buy the car. He has put in so much work into this deal with making it as smooth as possible I would recommend seeing Rick to buy a car. On the other hand Jerry had also made the best deals and with not that many papers to sign he gave us all the instructions and information we needed to do if we had trouble with the car. My son and I do recommend going to Pepe's Cadillac its an pleasant experience

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We are so glad that Rick was able to get you back into Cadillacs both you and your son love. We believe 100% in this brand and love nothing more than seeing our customers happy. Enjoy your new cars and we look forward to seeing you again in the future.

Easy as possible

We met with Dale at Pepe Cadillac upon walking into the dealership. He was very friendly and knowledgable, made everything so easy for us to trade in our current car, and we'll be driving off in the new car within days. We're very excited and would recommend to anyone looking for a wonderful car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for this review of Pepe Cadillac! We are glad that Dale was able to make the whole process so easy and enjoyable for you. We look forward to seeing you when you come in to pick up your new car! Congratulations!

Dream car

Rick Burton found me exactly what I wanted and quickly! I got my dream car. He kept his promise and was easy to work with.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

There's no better feeling than finding (and owning) your dream car! We are glad that Pepe Cadillac had your car and that Rick was able to help you get it so smoothly. Congratulations! If there's anything else we can do for us, don't hesitate to ask.

Best Dealership Ever

After moving to PA earlier this year I have not been able to find another Cadillac dealer who has been able to provide service to me like Pepe has. Marc Chandler is always willing to go the extra mile and I truly trust him when it comes to handling any service needs I have for my SRX. While visiting for the holidays I caught a flat and I had the car towed 70 miles to Pepe just because I knew it would be taken care of properly. I expressed to Marc there were some concerns I had and he made sure they were all covered, like I said he ALWAYS goes the extra mile. Genesis and Ron are equally as wonderful, coming in for service feels like coming to see old friends! If and when I do get another Cadillac I would only go to Pepe. Simply the best service ever!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Sorry about your flat during the holiday, but we are so glad that Pepe Cadillac was able to fix that, and everything else you were concerned about as well. Marc and the whole service team will really appreciate this review. We all try our best to stand out from the rest by being truly trustworthy, honest and dependable. And thank you for seeing us as friends, because that is how we see our customers, as well. We look forward to another visit from you in the future. Thank you for the review.

Very accommodating, courteous, and professional

Dale Schweizer was professional, courteous and very accommodating. He listened to our needs and was patient when we could not sure of the options and model to pick. He was not aggressive, and he explained everything in detail. Dale is very knowledgeable and a great asset to the dealership. Agnes DeRose

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We appreciate you choosing Pepe Cadillac for your new car purchase. We are glad to hear that Dale was exceptional in his service with you and that he was able to help you narrow down your vehicle to the one that suited you best. We hope you enjoy it for years to come. Please visit our service department when it comes time for your maintenance needs. If you need anything, please let us know.

Second Purchase

Excellent Dealership. Bought my last 2 Cadillac's from them. Dealership is of the caliber that one would expect of a Cadillac dealership. Very customer service oriented.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your loyalty to Pepe Cadillac. We are glad that we live up to your expectations of the brand. Cadillac is our passion, and so is providing first class customer experiences. We look forward to working with you again!