Napleton Clermont Chrysler Jeep Dodge RAM

Jennifer was excellent! Very helpful in helping us find the right car and understand how to use it!

I bought a jeep 9 days ago. I was advised by the salesman not to buy a used car at just any dealer here in Florida as many are shady about the cars they sell. So I went to a bigger dealership and spent more. Well, $14k later I have a jeep I drove 4 times, got in it after not driving it for 2 days and dash lights came on everywhere, it started making noises and wouldn't go over 20 mph. I towed it back to this dealership (and made an afternoon appointment) and cannot get a person on the phone all day to tell me about my appointment this afternoon. Even a " no worries mam, it's still being looked at we have no answers but will call back" Just leave me like this with no car, out the cash and wondering what is going on!!! I am so mad rn, they are closed for the day and no communication at all.

We had the pleasure of working with your salesman Zach Adams today! He was very professional, helpful and made buying our vehicle much easier & faster. Zach handled everything from showing us the truck, personally cleaning it and all financial paperwork. He went above & beyond to make sure we were satisfied customers!!

We purchased our SUV in December 2022. Service was good in the beginning. Today is the last straw! Service has declined substantially over the 8 months. During that time we have purchased upgrades and maintenance packages. Having to repeat warranty a few times because of not correcting. Last week we scheduled an appointment to have an oil change and tire rotation for 9:15. It took over 30 minutes to get checked in and then was told it would be 2.5 hours before the vehicle will be ready. Really? Obviously their organization is NOT organized. We are done.

My 2021 Grand Cherokee was towed to Napleton Jeep in Clermont for a no start problem. Without an appointment, they had my car ready in 2 days. A special thanks to service advisor Ryan and the service manager John. John is friendly, knowledgeable and focused. No wonder his service department is so efficient! Thank you! Sue and Nick P.

Our sales representative Yoseli was amazing from start to finish. We brokered an amazing deal and she put everything together with such efficiency and speed. The manager Steve was very approachable, focused and helped us have a great experience with our purchase. The atmosphere in this dealership is awesome, I would highly recommend.

I had an appointment for Friday 11:30am to diagnose dash lights on. Friday I was told they didn’t get to me, Saturday they said. Saturday afternoon I followed up and was told they didn’t do that on the Saturday’s. Sunday followed up told it was still in line to be looked at by the service dealer and then told by the secretary they only do oil changes on Sunday. Three days of nothing, a complete waste of time. Will be getting the Jeep back from them and going to Christen auto. Very disappointed, unprofessional, and just kept lying to me about the service being done. I should of listened more to the poor online reviews.

¡¡¡DO NOT BUY FROM HERE!!! READ BELOW!!!! I arrived the dealership with a Pre-Approval letter from my Bank. I showed it to the Salesman (Oscar) and the Sales Manager (Carlos Argenzio) and told him that I WAS ONLY APPROVING MY BANK TO BE CONTACTED FOR MY FINANCING. I WROTE THE BANK NAME IN THE PAPER SHEET I WAS PRESENTED WITH AND REPEATEDLY TOLD BOTH OF THEM THAT I WAS ONLY AUTHORIZING MY PERSONAL BANK TO BE CONTACTED FOR MY CREDIT INQUIRY AND APPLICATION. WE DID NOT REACH A DEAL WITH THE BMW I WAS INTERESTED IN AND THATS COMPLETELY FINE. I RESPECTFULLY LEFT THE DEALERSHIP AND WENT HOME. A COUPLE DAYS AFTER, WHE N I REVIEWED MY CREDIT REPORTS, THEY CONTACTED 8 DIFFERENT BANKS AND PULLED MY CREDIT WITHOUT MY AUTHORIZATION. 8 DIFFERENT BANKS NOT INCLUDING THE BANK I AUTHORIZE AND REQUESTED TO ONLY BE USED FOR MY CASE. AFTER 3 WEEKS TRYING TO GET AHOLD OF A GENERAL MANAGER, the GSM ENDED UP CALLING ME AND THEIR ONLY EXCUSE WAS THAT AFTER YOU SIGN A CREDIT FORM THEY CAN REACH OUT TO PULL YOUR CREDIT TO ANY BANK!!!! BASICALLY MY REQUEST AND SIGNATURE WERE NOT TAKEN INTO CONSIDERATION AND THEY BASICALLY DID WHATEVER THEY WANTED. I WOULD RECOMMEND TO LOOK AT ANOTHER DEALER WERE SALESMAN AND SALES MANAGERS INCLUDING GM’S WERE STRAIGHT AND HONEST WHEN MANAGING SOMETHING AS IMPORTANT AS OUR CREDIT!!!! MY EXPERIENCE WAS HORRIBLE AND THE PROCESS TO GET AHOLD OF SOMEONE TOLD ME THAT THE FOLLOW UP PROCESS WOULD BE THE WORST. DO NOT BUY FROM THESE PEOPLE!!!

¡¡¡DO NOT BUY FROM HERE!!! READ BELOW!!!! I arrived the dealership with a Pre-Approval letter from my Bank. I showed it to the Salesman (Oscar) and the Sales Manager (Carlos Argenzio) and told him that I WAS ONLY APPROVING MY BANK TO BE CONTACTED FOR MY FINANCING. I WROTE THE BANK NAME IN THE PAPER SHEET I WAS PRESENTED WITH AND REPEATEDLY TOLD BOTH OF THEM THAT I WAS ONLY AUTHORIZING MY PERSONAL BANK TO BE CONTACTED FOR MY CREDIT INQUIRY AND APPLICATION. WE DID NOT REACH A DEAL WITH THE BMW I WAS INTERESTED IN AND THATS COMPLETELY FINE. I RESPECTFULLY LEFT THE DEALERSHIP AND WENT HOME. A COUPLE DAYS AFTER, WHE N I REVIEWED MY CREDIT REPORTS, THEY CONTACTED 8 DIFFERENT BANKS AND PULLED MY CREDIT WITHOUT MY AUTHORIZATION. 8 DIFFERENT BANKS NOT INCLUDING THE BANK I AUTHORIZE AND REQUESTED TO ONLY BE USED FOR MY CASE. AFTER 3 WEEKS TRYING TO GET AHOLD OF A GENERAL MANAGER, the GSM ENDED UP CALLING ME AND THEIR ONLY EXCUSE WAS THAT AFTER YOU SIGN A CREDIT FORM THEY CAN REACH OUT TO PULL YOUR CREDIT TO ANY BANK!!!! BASICALLY MY REQUEST AND SIGNATURE WERE NOT TAKEN INTO CONSIDERATION AND THEY BASICALLY DID WHATEVER THEY WANTED. I WOULD RECOMMEND TO LOOK AT ANOTHER DEALER WERE SALESMAN AND SALES MANAGERS INCLUDING GM’S WERE STRAIGHT AND HONEST WHEN MANAGING SOMETHING AS IMPORTANT AS OUR CREDIT!!!! MY EXPERIENCE WAS HORRIBLE AND THE PROCESS TO GET AHOLD OF SOMEONE TOLD ME THAT THE FOLLOW UP PROCESS WOULD BE THE WORST. DO NOT BUY FROM THESE PEOPLE!!!

I have bought two trucks here, 1st experience was positive (unfortunately it had a lemon of an engine) so I traded it in and upgraded. 2nd experience was more old school, sales person I was tt would bring in the guy in cubicle next to him as his sales manager, more pressure and constant calling lol. Now to service - I only bring my truck here for prepurchased services and warranty work. I wouldn’t recommend the service department here in any facet. From first touch when you pull to communication when you’re done. Zero’s across the board. I had scheduled an appt for an oil change (express allegedly) - 2 1/2 hours later I was leaving. During that experience I inquired about a recall notice I got about the ignition that could cause accidents and they said they needed to order the part. Than - Crickets - months later I get a second recall notice for my truck so I go online and schedule with Napleton to do my recall. When I pull up at my appointment time 8:00 a.m. 1st contact asked why I am there so I share - he walks away leaving me at the truck - 10 minutes later another guy come up and asks how can I help you???? Huh??? What is the first guy for. Than sharing I need the two recall items addressed they say they need the truck the entire day to figure out what parts to order. Really?? RAM identifies there is a recall and you can’t figure out what parts? Asked if there was anyway I could it back by 2/2:30 I needed to get my kids from school. Tech told me he let me know once they got it in back and looked at it - Crickets - I reach at 2 and by the grace of God he just got notified it was good to go. It’s now 3:36 and I’m still sitting at the dealership waiting to get my truck. STAY AWAY!!!!