Reviews
Absolutely terrible customer service.
Absolutely terrible customer service. Rude. Demanding. Took hours for paperwork. Don't respect your time. Harassing. Also wouldn't even give me a ride to close the sale on my new car which I thought was a pretty standard request. The worst part was they were rude and acted like I was unreasonable for asking. Just rude every step of the way. Update after their reply: They didn’t contact me but instead banned my car from being serviced. The response is just to look good here. Now they won’t honor my warranty claims on a 1 week old car because I gave them a bad review.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Thank you for bringing this to our attention. We will open an internal review with all staff involved (sales, finance and managers), review your logged interactions (via text, social media and email) and review your paperwork. It is our goal to provide our customers with a hall of fame experience and to learn from each transaction. It does appear that you spoke to Joshua, our GSM, and he would be happy to review your concerns over the phone. He can be reached at 303-761-0333. The Elway Team
Thank you for posting a bogus reply here to do some CYA. In actuality all you did was blacklist me so now I can’t get my car serviced. If you had just started working with me in good faith, it would have shown up better. Reinforces the terrible treatment this dealership shows people.
John Elway service department
My service appointment was right on time and April, the service advisor was very courteous and helpful.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Robert, thank you for sharing your service experience. April is a very valued team member, and we are happy to hear she was courteous and helpful. Thank you for trusting out team with the service of your vehicle. The Elway Team
Exceeded expectations
Easy buying process and friendly staff. Quality of customer service was top notch!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your kind comments, Joel. We are glad to hear your service was "top notch". We look forward to helping you at your next visit. The Elway Team
Jason was fantastic!
Jason was fantastic! Easiest car purchase I've made. I was looking for a specific vehicle and he contacted me as soon as it became available. Everything went smooth from the paperwork to delivery of my vehicle. And they don't up charge you like all the other dealers out there. Thank you Jason!!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
T Capital, thank you for sharing your purchasing experience and your kind words about Jason. We are happy that Jason was able to find the vehicle you were looking for and made the paperwork and delivery a smooth process. We look forward to working with you for years to come. Enjoy your new ride! The Elway Team
3rd Time Buyer
Henry and Mike and the Sales Manager ( sorry can?t remember name) were excellent they made the process so easy. I would recommend this dealership to any one. I would go through this dealership again.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Amanda, Thank you for your 3rd (wow) purchase. We are glad to hear that Henry, Mike and the entire team made the process so easy. We are happy to help with your service and any future purchases. Thank you for trusting us, as we know you have many dealers to choose from. Enjoy your new ride! The Elway Team
Truck service
Had all fluids replaced and front end alignment. Bill, the service manager provided excellent customer service and the service appears to be neatly and correctly done.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Mike - thank you for taking the time to share your experience with our service team. We are happy to hear that Bill provided excellent customer service. We look forward to working with you and servicing your vehicle for years to come. The Elway Team
Excellent service, very attentive sales people who...
Excellent service, very attentive sales people who listened to our needs and wants. Would recommend to anyone interested in Chevrolet products.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you, Pablo, for sharing your experience. We appreciate you as a customer at John Elway Chevrolet. The Elway Team
Would not move off the asking price. Straight up “ sorry,...
Would not move off the asking price. Straight up “ sorry, that’s the best price “. No negotiations I had no interest arguing with an indignant dealership
- Customer service 2.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
Did not budge on the price of the car. Kept saying “ it’s...
Did not budge on the price of the car. Kept saying “ it’s as low as we can go.” Nothing kept me wanting to do business.
- Customer service 3.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Shopped for a used car
Let’s just say, if you need a car, get ahold of Vincent....
Let’s just say, if you need a car, get ahold of Vincent. He will treat you like a friend from start to finish, and will make sure you understand where you sit. He asks a lot of questions of price you want to spend, down payment, credit situation, and more and then goes and finds you a car that fits your budget so you don’t get overwhelmed. Vincent is hands down one of the best sales person I have ever met. He has gone above and beyond for myself, and I can only imagine he does that for everyone else. He treats you as a buyer, not a shopper and I really appreciated that. He also is very responsive and gets things moving quickly for you. Thanks again for your help Vince, hope to do more business with you soon. - Lukas
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car