Reviews
Service / Repair
Dimitrios was very professional and provided excellent customer service.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Carolyn, Thank you for taking the time to share your experience with our Service Department! We are happy to hear Dimitrios was professional and provided excellent customer service. Thank you for working with our team! The Elway Team
Buy from this Dealership
Go purchase a car from Tony Martin!!! He will work with you on the car buying process, and sees it through until the end, literally when you drive the car off the lot!!! Very pleased with John Elway Chevrolet on Broadway, would purchase another car there. Go see Tony!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Yvette, Thank you for your kind words about Tony! He is a valued member of our team and we are pleased he made your car buying experience with us a great one. We thank you for your business and look forward to working with you again in the future! The Elway Team
Awesome staff Jennie and Rachel helped me out alot they...
Awesome staff Jennie and Rachel helped me out alot they went above and beyond to help me find the perfect car thank you so much and have a merry Christmas
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Jennie is awesome she went above and beyond for me to...
Jennie is awesome she went above and beyond for me to help me find the perfect car she and her staff were a great help merry Christmas to all of you
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Great Service Department
Top Notch Service Department! Great service, friendly and knowledgeable service advisors.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Mark, Thank you for taking the time to review our Service Department! We are pleased to hear our team was friendly, knowledgeable and offered great service. Thank you for choosing to work with us and we look forward to working with you again! The Elway Team
Great!
Everything about the truck buying experience was great! Would definitely buy there again.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
David, Thank you for your 5-star review! We are pleased to hear we made your truck-buying experience great. Thank you for choosing to work with John Elway Chevy! The Elway Team
the worst!
The single worst customer service experience of my life. No communication from their service team. Attempted to charge me an illegal and undisclosed fee. Failed to give an upfront estimate. Failed to discuss repairs with me, just a text message to approve or deny over $2k in repairs. The kings of "not being able to replicate the issue" while a car is under warranty but quick to find problems when out of warranty (is that because they get paid more hourly for out-of-warranty work than they do from the factory for warranty work? Doesn't take a genius to figure that one out). I called the service manager, left him a message and never heard back...clearly the level of follow-up, communication and customer service trickles down from the top. I am getting ready to start a fleet business and you lost a big customer over a lack of communication; what a perfect lesson on how mistreating customers will negatively impact your bottom line. Save your time, money and frustration and go somewhere else.
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
I am from Albuquerque, NM. I was in the market for months...
I am from Albuquerque, NM. I was in the market for months looking for a new Silverado Trailboss. I also buy a new car every few years. I worked with Salesman Connor Soyes who was friendly, truthful and genuine. There was absolutely no fast talk or push to “buy” right than and there. I told him what I was looking for and he found it. I spoke to several other dealers from AZ to NM looking for a deal on this model of truck and Connor and his sales manager, Gabe Gomez delivered at thousands below what the others were asking or demanding!. I then flew from ABQ to Denver and upon my arrival I was met and treated very well from the greeter to other managment and sales persons. Connor handled the subsequent close out paperwork which was done in less than 30 minutes and it was exactly as discussed prior to flying there. I strongly recommend this dealer team of Connor and Gabe for when you decide to buy a new Chevy. Lastly, I saved money, no doubt! But, when you’re treated like a person and not a sales quota you can change your negative opinions about dealers which is what happened here! Thanks fellas!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Wow! Thank you for your kind words about Connor and our dealership! We understand coming from New Mexico you had a lot of options of which dealership you wanted to work with. We love hearing Connor was able to locate the exact vehicle you were looking for and was friendly, truthful, and genuine throughout your time with us. At John Elway Chevy we believe in transparency with our guests and that's why we never sell above MSRP. We are happy our team got your the best possible deal on your new truck and got you in and out of the dealership quickly. Thank you for choosing to work with us and happy our team has changed your mind that not all dealers are shady :) The Elway Team
I have never been more upset with a dealer. Excuses and...
I have never been more upset with a dealer. Excuses and arrogance every time I am at the service department. Nothing but problems with the vehicle.
- Customer service 1.0
- Buying process —
- Quality of repair 2.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for bringing this to our attention. We understand our General Manager, Jeff Silverberg has reached out to you and discussed your experience further. Thank you for hearing him out and giving us the opportunity to earn back your business. Thank you for your time and future business. The Elway Team
Top Notch Service for the 21st Century
Jennie was by far one of the best car sales people I have ever worked with. I did not spend my entire day in the dealership waiting to speak with a sales manager, only to haggle back and forth over price. I gave Rachel clear parameters for what kind of vehicle I wanted and Jennie had options ready for me when I arrived. The finance manager, Tyler, was great as well. The finance process was streamlined and efficient without the cumbersome final sales pitch. If you are looking for a dealership that will not waste your time, Elway Chevy on Broadway in Englewood is definitely the dealership to trust. And tell Jennie, Derrick referred you. :-)
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Derrick, Thank you for taking the time to Jennie and Rachel! They are both valued members of our team and we are pleased to hear they got you into the vehicle you wanted and didn't waste your time. Thank you for your business and recommendation! The Elway Team