Reviews
Hendrick Toyota of Apex
I had a great experience buying my new Camry. Amanda Russell was great. Quincy was also very helpful during the financing process. Thank you again for making this process easy.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for you 5-star review. We are glad we could make the process easy for you. We hope to see you again soon!
New car buy experience
Had a wonderful experience at Hendrick Toyota, Apex, NC. The product specialist ,Sarena Williams helped in test drive different models and in decision making based on my budget. The finance department helped me closing out the loan process. I had booked for test drive , and bought car in few hours.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Bala Karuppusamy, thank you so much for your positive comments about Hendrick Toyota Apex! We look forward to your next visit! Take care!
Lies
Very unfair they lied when giving a price then totally changed there mind..knowing they had me in a bind because I had no choice if they lied to me they will lie to the public...bunch of disrespectful people not a professional business go somewhere else to but your car my husband told me he would never recommend these people to anyone
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
Good Afternoon Shirley. We can assure you that this is not how we conduct business and would certainly like to look into this in greater detail. Unfortunately, we are unable to reach out to you with the limited name provided. At a time that is convenient for you, please call our Sales Manger, Jeff Thomas, directly at 910-538-4169 so that he may get more information and assist you.
Go see NATE
If you are in the need of a new car come see Nate. He is the king of new cars and is very helpful. GO see NATE
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did not make a purchase
Mike, thank you so much for the positive review! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Great leasing experience
I had a great experience with George Quintal and the team at Hendrick Toyota of Apex. I leased a new Corolla Cross and George made the process easy from start to finish!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Mike, we are very happy we could provide you with a positive experience! we hope you have a great day:)
service for truck
Gavin was great in helping me with the service of my truck.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We are so delighted to hear you enjoyed your visit! Safe travels till next time!
Great service
Douglas Hodges was amazing and honest ! Would highly recommend him for an amazing car buying experience. As well as the finance manager Rochelle she was amazing!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
It's wonderful to hear that our team took such great care of you during your visit Chloe! Congrats on your new Toyota Avalon & Welcome to our Hendrick Toyota Apex Family!
Great service
The reps were very professional. I was notified promptly of additional repairs needed and given advice as to as to whether the reccomendations could be deferred until later. Overall great service.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We are so happy to hear you enjoyed your visit Fernell! Thanks for taking the time to let us know & take care till next time!
Alfonso above and beyond!
Alfonso treated me like it was him coming in to get service on his vehicle. He treats customers the way he would like to get treated as a customer. Thank You.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We strive to provide excellent service for all our guests so it warms our hearts to hear that Alfonso is following the Golden Rule! Thanks for taking the time to share your kind words Neal! Safe travels till next time!
Time is money
Service has been on the decline during my most recent visits, especially around wait time for simple, basic services. For example, this morning I had the first appointment block of the day at 6:00 a.m. I arrived at 5:45 a.m. I waited. My car wasn?t ready until after 7:30. I came in for a tire rotation. A tire rotation. 90 minutes for a tire rotation. It was ~$40. Frustrated - and for comparison - I took my other Highlander to Discount Tire later that day. They did a rotation in under 20 minutes and it cost $0. The number one most valuable thing to me is my time. Hendrick Service? Going forward I?ll decide and assess whether to use Toyota Dealer Service based on level of service and expertise needed. For general maintenance ? no way.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
We are disappointed to hear of the decline in your experiences and have shared your review with our management staff. We will use your feedback to better our processes to provide you and our other guests with more positive experiences. Thank you for taking the time to bring these matters to our attention. We genuinely appreciate it.