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2024 state dealer award
View 12 awards
2024 state dealer award 2022 state dealer award 2021 state dealer award 2016 state dealer award
2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award

Reviews

(303 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Hyundai of Cool Springs from DealerRater.

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Darius and Terry were excellent.

Darius and Terry were excellent. Felt no pressure and they were so informative about the car and answered any questions we had. We don?t feel rushed either. Would definitely recommend this dealership. Hyundai of cooks springs

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi, thank you so much for your incredible recommendation. We're thrilled to hear we provided you with such a great experience and means so much to the team here at Hyundai of Cool Springs to have earned it. We look forward to your next visit! Take care!

Had ny car serviced under 100,000 mile warranty.

Had ny car serviced under 100,000 mile warranty. Wyatt, the service person, is the most accommodating, thoughtful and competent service person I have met in a long time. Hyundai should be proud to have someone like him helping customers. Wyatt made everything seamlessland painless. William J. Ferrari

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi, we're happy to hear you had such a positive experience with our team! Our team is available should you require any extra help. Take care!

Dillon was very professional and prompt with everything.

Dillon was very professional and prompt with everything... Kept me informed, was friendly and I would highly recommend this dealership for all your Automotive needs

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hi, thank you so much for your incredible recommendation. We're thrilled to hear we provided you with such a great experience and means so much to the team here at Hyundai of Cool Springs to have earned it. We look forward to your next visit! Take care!

Highly recommend working with Michael and Greg.

Highly recommend working with Michael and Greg. They are super helpful and efficient. Leasing my new car was a seamless process compared to other dealerships where it was unnecessary complicated and not transparent.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hello, when a customer makes the effort to write a review as generous as yours we know that we are doing our jobs correctly. We are sincerely grateful that you chose Hyundai of Cool Springs for your vehicle needs and promise to deliver the same experience or an even better one the next time you visit us.

Had to get a recall done and it was done on time.

Had to get a recall done and it was done on time. Service staff was good

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hello George, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Hyundai of Cool Springs and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

Dealing with Mike Brown was definitely a pleasure.

Dealing with Mike Brown was definitely a pleasure. He was very easy to work with, answered all of our questions and the deal went fast. We were satisfied with the results. We will definitely come back to him in the future and recommend him and the dealership to our family and friends. (We traded in a 2022 Palisade and bought a 2025 Tucson).

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi Sherry, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Hyundai of Cool Springs and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

As usual service was great, representative, Thaeron, was

As usual service was great, representative, Thaeron, was courteous and professional. Service was done in a reasonable amount of time. We are always treated well at Hyundai of Cool Springs.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi Sherry, we are pleased to hear of your experience with us here at Hyundai of Cool Springs. Customer satisfaction is one of our top priorities and we're glad to know our staff were so helpful! We strive to continue to provide amazing service on each and every one of your future visits.

Always proficient and problem solving at service!

Always proficient and problem solving at service! The kindness of Thaeron, my service advisor was great.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi, we're glad to hear our staff took such great care of you! Here at Hyundai of Cool Springs we strive to provide a comfortable environment and relaxing facility to every guest. We hope we can continue to be of service to you down the road!

The dealership resolved my issue in a way that made it

The dealership resolved my issue in a way that made it easier for me. The customer. It was a great experience.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hi Rita, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

Everything was taken care of in a timely manner.

Everything was taken care of in a timely manner. Tharon was a great supervisor. I would definitely recommend this dealership for great service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi Gary, we are pleased to hear of your experience with us here at Hyundai of Cool Springs. Customer satisfaction is one of our top priorities and we're glad to know our staff were so helpful! We strive to continue to provide amazing service on each and every one of your future visits.