Reviews
I was ignored when I pulled up.
I was ignored when I pulled up. In the past someone would meet me at my car and offer assistance. This time a service advisor was helping another customer, he looked at me and never acknowledged me. He then walked into the building and never came back. There were at least three other service advisors sitting behind desks with no customers. I asked a young lady with long black hair and high heels what should I do and her reply was not friendly, she didn't smile, she looked annoyed that I asked her a question. I then asked a tall gentleman and at least he didn't seem annoyed but neither one could tell me what the procedure was to get help. I have never had to get out of my car and look for help. Please tell me what to do! Do I sit and wait in my car or go interrupt advisors sitting behind their desk with no customers. Poor customer service on check in. After I finally got help, everything was ok.
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- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Hi Sabrena, we regret your experience with us here, but are glad you brought this to our attention. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (661)877-6276 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon. Take care!
Great experience with mark and James.
Great experience with mark and James. Very helpful and answered all questions. Would recommend autonation.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, we are pleased to hear you had such a positive experience with us! We appreciate your recommendation of AutoNation Chrysler Dodge Jeep RAM Valencia and we hope to be of service again in the future.
All good
From start to finish, went online to check availability,
From start to finish, went online to check availability, got a quick call from James, set up appointment for same day delivery. Met with the manager Kimberly who was helpful friendly and transparent. Discussed numbers. Went to Finance. Got protection for windshield and wheel and tire with cosmetics. Left home happy woth this pleasant buying experience..
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Wrangler, we are pleased to hear you had such a positive experience with us! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Great service and incredible follow up call after delivery. The way a car experience should be. Thank you for making it simple and easy
WORST CUST.
WORST CUST. SERVICE EVER Promised call backs, never happened. Made appointment only to be told car has not been touched 4 days later. Mgr says "that's just the way it is" Never going back.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Hi, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow-up.
Top notch and great service by Eric and the mechanic.
Top notch and great service by Eric and the mechanic. Even a wash and a plastic seat protector!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, thank you for your kind review; we are happy to pass along your comments to Eric here at AutoNation Chrysler Dodge Jeep RAM Valencia! Feel free to stop by if you ever need any more help.
Ariana and the team has through the many years always
Ariana and the team has through the many years always taken the very most best care of my family and our many cars. We've been impressed and seems the nice surprises abound with every visit. As I've always said, Ariana and her team make every service a great experience! Thank you!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at AutoNation Chrysler Dodge Jeep RAM Valencia. If there is anything more we can do for you, please don’t hesitate to reach out. Come back and see us anytime! Take care! Drive safe, and we'll see you on the road.
They were polite and all required work was done quickly
They were polite and all required work was done quickly and affordable. They had a nice waiting lounge.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
I have been there twice and I must admit for a new car
I have been there twice and I must admit for a new car dealership in today's world, they did a great job. It was clean, and everyone was very friendly. Jordon my service advisor was very knowledgeable, helpful, and friendly. Everything went as planned. From the drive home to the pickup and the work performed. 5stars.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we appreciate your positive review about your recent experience with us! Please let us know if there is anything else we can do for you; we are more than happy to help!
Thank you, I will. Anthony Nardizzi
Eric was very helpful.
Eric was very helpful. I’ve been going for 12 years and service is typically very good
- Customer service 5.0
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, thank you for your kind review; we are happy to pass along your comments to Eric here at AutoNation Chrysler Dodge Jeep RAM Valencia! We look forward to your next visit! Take care!
exelente servicio te hablan español, el servicio al
exelente servicio te hablan español, el servicio al cliente es muy amables estoy muy contento con el servicio
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hola, gracias por su informe positivo. Estamos felices de haber sido de servicio para usted. Siéntete libre de pasar si alguna vez necesitas más ayuda.