AutoNation Chrysler Dodge Jeep Ram Valencia

Staff quickly acknowledged me. Pulled the 2 cars I was interested in upfront. Took me for a test drive and went over all the new features. When I came back to finalize they were washing and filling car with gas and even stayed late so we could take care of everything. Need to update sadly financing department dropped the ball and ruined my experience. Samila called 30 days later and said contract was incorrect and I had to come sign new docs asap. She kept changing the numbers and had finance manager call me. They finally did fix numbers so in the end amount was less, but it was a struggle. Additionally I needed to take time off work to take care of documents. I was told would be ready and take less than 5 minutes. When I arrived finance person said would be 3 minutes she needed to take some documents upstairs. 20 plus minutes later says going upstairs and will be right back, she wasn’t ready to assist me until 10:30.

The sales team was excellent! Especially James and Kim! They worked with us down to the last details! Thank you

I worked with Nathan in service. He was very professional and did what he said he was going to do. I would definitely refer my family and friends.

My advisor was awesome. He took the time to thoroughly answer my questions and explain warranty information.

Had an incredible experience from start to finish. Salesman Ryan was great to deal with.

The service was great! Service advisor Hugo was also great and kept me updated. Thank you for everything.

This rating is based primarily on the fact that on September 1st I booked an appointment for service that was not available until November 27th. I understand there is a shortage of automotive techs, but a 3 month wait for service is beyond comprehension. Luckily my issue was not an emergency so I could wait. On the morning of my appointment, I showed up on time and only 1 service writer was working so there was a wait. Even with an appointment, it took a full 5 days before my vehicle was even looked at for diagnosis. Once diagnosed they were able to complete the repair in 2 days. My service writer was perfectly fine and every day she sent a text to say my car was still in line to be looked at. What was the point of scheduling the appointment? On top of the repair, I spent $250+ on a car rental while waiting for a diagnosis for service that was scheduled. I'm not sure if this is the new normal, but this could've been a positive review.

Previously came to have our truck serviced and had a horrible experience, but this experience was phenomenal. Nathaniel was our service rep and not only did he help us as walk-in customers for a nail in a tire, but went the extra mile in ensuring that our truck was serviced with the other items it needed to have done, and had the truck ready by the end of the day. Will definitely bring my truck to have it serviced here again thanks to Nathaniel.

Naomi and Hugo were great service writers help me out with getting a ride to pick up my truck and very efficient

Fast processing and fair appraisal of trade-in value of the my car. Our Agent, Al is very helpful.